Michael Pabon Email & Phone Number

Nevada, United States

Ocean Springs, Mississippi, United States

Direct high-performance IT teams with emphasis on efficiency and productivity levels by streamlining operational activities. Determine project requirements in order to define key goals and milestones. Manage product lifecycle and development procedures for all IT equipment. Supervise and coordinate restaurant remodel projects. Allocate resources and plan financial budgets by conducting in-depth project assessments. Identify areas of concerns in order to introduce significant process improvements. • Successfully completed 18 restaurant remodel projects serving as the IT project manager. • Reduced customer help desk calls from 7.1% to 2.3% per month by developing and implementing internal training programs for technology support.• Worked collaboratively with HR, Training, and Operations teams to initiate, plan, and execute virtual onboarding for all restaurants.• Utilized agile methodologies to iteratively complete multiple software and hardware upgrades and replacements.

Gulfport, Mississippi, United States

Directed business logistics for a store, overseeing all day-to-day activities. Collaborated with managers to ensure the store adhered to all quality, service, and cleanliness standards. Developed goals for the restaurant and executed strategic plans to meet the goals. Hired and trained employees, including promoting 36 managers and two GMs.Awarded the 2014 General Manager of the Year for outstanding performance, ranking among top 10% of General Managers nationally.Grew profit by a minimum of 3% each year by improving training practices and increasing the focus on P&L items to avoid wasted spending.Revamped the store's approach to put more emphasis on the customers, leading to satisfaction scores that greatly exceeded the regional averages.Reduced employee turnover by 42% over three years by overhauling the hiring practices and building a more collaborative and positive working environment for staff.

Gulfport, Mississippi, United States

Bachelor Of Business Administration - Bba, Business Administration And Management, General

General Business with focus on Finance

Associate Of Science - As