NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers. We are a hands on boutique provider with very selective and prestigious clients.Let’s face it, most BPO/Contact Center providers don't do such a stellar job. At this point you probably think that lack of innovation, bad service, high prices, taking FOREVER to make simple changes, and zero attention to detail are all just facts of life when dealing with BPO partners. Trust us, we know how you feel.After years of working with other contact center vendors, we got fed up. We wanted to create a company categorically different with people who are innovators, think differently, and actually do what a BPO partner is supposed to do: make your life easier and make your customers happier. With that, NexGen Agency was born.With NexGen you’re getting an entire highly experienced team that will consult with you and become an extension of your company. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.

SELECT connects the world's foremost and rising professionals with unparalleled benefits and each other. Our community enjoys insider-only rates and VIP treatment at premier restaurants, hotels, nightlife venues, retailers, events and more.We work with many of the world's leading brands and businesses across categories including TAO Group, Brooks Brothers, Morgans Hotel Group, Kimpton, Priceline, and 600+ othersSELECT is regularly featured in numerous outlets including Huffington Post, FOX Business, Bloomberg, NASDAQ, Mashable, Tech Crunch, Entrepreneur, Inc., LA Mag, Miami.com, Manhattan Digest, Tech.co, JustLuxe, Chic Metropolitan, Four Hundred and many others.

Mike's involvement included - √ New strategy creation and execution √ Identify and lead new business opportunities√ Assisting company to achieve financial goals and objectives and increase operating performance√ Ensure highly productive relationships and partnerships for the benefit of the organization√ Sets goals, monitor work, and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization√ Develop, plan and implement tactical and strategic sales activity√ Identify, negotiate and close cross selling opportunities√ Participate in and nurture broad networks of alliances with others to exchange knowledge and information about learning and change in support of transformation initiatives

√ Execute marketing plans for new services and initiatives √ Work in conjunction with Product Management to shape the direction of the company and its services√ Identify and develop strategic relationships with key companies in the customer relationship management markets√ Identify new business and partnership opportunities with fortune 500 company's√ Report to the Founder the company

LiveOps is a leader in home based contact center solutions and cloud based technology.

Selected out of over 2 dozen applicants to co-write and record LP with an upcoming artist . This international Gold artist was a huge success in Latin America focusing on different styles of pop and dance. His new album was more rock driven that I had the opportunity work closely with him on.Produced by Tony Bongiovi and edited by Bongiovi RECORDS in the U.S. and ALERT RECORDS / SONY / BMG in Argentina.

Precision Response Corporation (PRC) was co-founded by Mr. Epstein's family.Mike was responsible for - √ Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.√ Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.√ Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.√ Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.√ Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.