Mercedes Sastre

Mercedes Sastre Email and Phone Number

Results-driven professional with a decade-long tenure at Accenture, specializing in IT project management and operations account management, adeptly overseeing high-impact projects for global clients. @ Funds Society
miami, florida, united states
Mercedes Sastre's Location
Miami, Florida, United States, United States
About Mercedes Sastre

I'm a experienced IT project manager with proven track record of orchestrating the successful delivery of cutting-edge IT solutions and services within the travel and retail sectors. With a keen eye for detail and a focus on efficiency, I excel at leading projects to completion on time and within budget, while maximizing resource allocation and ensuring stakeholder satisfaction.My expertise lies in bridging the gap between technology and business realms, leveraging a deep understanding of computer sciences to drive innovation and business growth. I have a knack for driving sales growth, managing end-to-end sales cycles, and consistently surpassing financial targets.Throughout my career, I've honed my skills in managing the entire software development life cycle, overseeing application maintenance, executing seamless data migrations, optimizing processes, and orchestrating back-office transformations.As a forward-thinking leader, I bring a strategic vision to the table, adept at directing and aligning multidisciplinary teams to thrive in high-paced environments. My excellent analytical and problem-solving abilities enable me to facilitate seamless collaboration between technical and non-technical stakeholders, ensuring cohesive project execution.I'm passionate about forging new professional connections and am always eager to discuss potential collaborations or address any inquiries you may have. Please don't hesitate to reach out to me at mercedes.sastre@gmail.com. Let's connect and explore how we can drive success together.

Mercedes Sastre's Current Company Details
Funds Society

Funds Society

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Results-driven professional with a decade-long tenure at Accenture, specializing in IT project management and operations account management, adeptly overseeing high-impact projects for global clients.
miami, florida, united states
Website:
fundssociety.com
Employees:
14
Mercedes Sastre Work Experience Details
  • Funds Society
    It Project Manager
    Funds Society Apr 2024 - Present
    Miami, Florida, United States
    Led and coordinated different IT related initiatives: launch of new website for Brazil, implementation of finance ERP, AI conversational search engine, web migration and SEO enhancements.• Successfully coordinated different software vendors and internal team members to meet critical milestones.• Established a rigorous task tracking process and frequent communications to improve collaboration between stakeholders.• Led test management, system testing and UAT for different initiatives.
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  • Accenture
    Operations Account Manager - Client: World Leading Hotel Group
    Accenture 2020 - 2023
    As the Operations Account Lead for the F&A BPO deal at NH Hotel Group, I spearheaded a dynamic team of 140 resources spread across Madrid, Lisbon, and Manila. My role encompassed the full spectrum of sales management, from lead generation to closure, leveraging CRM tools like Salesforce to meticulously track and report on sales activities. I excelled in developing compelling business cases for service enhancements, integrating cutting-edge technologies such as RPAs, SAP Ariba, and collections management tools. Furthermore, I championed the analysis of intelligent collections driven by AI, showcasing my commitment to driving operational efficiency and delivering exceptional results.Key Contributions during this tenure include:• Nurtured and fortified reliable strategic partner relationships by understanding client needs, shaping effective solutions, and providing expertise to address critical business issues.• Spearheaded profitable sales growth by independently leading proposals for new projects, ensuring profitable delivery, and fostering culture of continuous innovation.• Led change orders and contracts negotiation in collaboration with legal, contributing to financial management and surpassing target contract controllable income by implementing productivity levers.
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  • Accenture
    Service Manager - Client: Travel Solutions It Company
    Accenture 2018 - 2020
    I spearheaded the management of Time & Material (T&M) mode services for outsourced application maintenance and development. My role involved driving innovation endeavors, introducing optimization strategies to enhance service efficiency and effectiveness. I championed continuous improvement efforts, leveraging cutting-edge technologies such as Robotic Process Automation (RPA) for swift ticket resolution, streamlining monitoring tasks through automation, implementing ticket clusterization and analysis methodologies, and orchestrating DevOps practices for seamless integration and deployment.Key Contributions during this tenure include:• Expanded team to 42 resources across four locations through effective partnership relationships with portfolio stakeholders.
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  • Accenture
    Project Manager - Client: International Travel B2B Company
    Accenture 2016 - 2018
    I facilitated the evolution of financial processes and systems, streamlining communication channels with tax authorities. My role entailed orchestrating scoping sessions with clients and partners to meticulously dissect business and technical prerequisites. Through astute planning, I defined project parameters, set objectives, and delineated deliverables while formulating comprehensive project blueprints, resource allocation strategies, and project initiation protocols. Throughout the project lifecycle, I vigilantly monitored progress, chaired status meetings, and upheld transparent communication channels to ensure all stakeholders remained abreast of developments, thereby fostering seamless project execution and stakeholder satisfaction.Key Contributions during this tenure include:• Supervised delivery of functional and technical design documents, leading implementation of new global common set of processes in finance and operational areas.
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  • Accenture
    Project Manager - Client: International Tour Operator
    Accenture 2014 - 2016
    I led the legal and systems carve-out of the DM business, architecting a comprehensive landscape encompassing both applications and infrastructure from inception to enable seamless service provision for a new division spanning 12 countries. My role involved conducting meticulous initial assessments to delineate the current state, envisioned future, migration strategies, and execution plans. Additionally, I played a pivotal role in crafting the RFP response for the implementation project, leveraging my expertise to engage closely with customer functional teams, refining requirements, and establishing streamlined performance processes tailored for efficient high-volume data migration.Key Contributions during this tenure include:• Delivered project on-time and within budget, ensuring high levels of customer satisfaction.
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  • Accenture
    Service Manager - Client: International Fashion Company
    Accenture 2013 - 2014
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  • Accenture
    Service Manager - Client: International Consumer Goods Retailer
    Accenture 2011 - 2013
    As an experienced ITSM manager, I led a dynamic 3-level support team, overseeing the availability, stability, and performance of critical systems including store, supply chain, referential, and BI systems. My responsibilities included crafting comprehensive capacity plans and upskilling initiatives to ensure operational excellence. Through the implementation of ITIL best practices and tailored configurations within ServiceNow, I effectively measured and optimized SLAs, ensuring seamless service delivery and alignment with organizational objectives.Key Contributions during this tenure include:• Enhanced customer satisfaction by introducing user advocate role.• Reduced incidents backlog and achieved green SLAs month by month, focusing on continuous service improvement.• Exceeded target contract controllable income through effective financial management.***ADDITIONAL EXPERIENCE***Developer / Team Lead - Client: International Consumer Goods Retailer
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Mercedes Sastre Education Details

Frequently Asked Questions about Mercedes Sastre

What company does Mercedes Sastre work for?

Mercedes Sastre works for Funds Society

What is Mercedes Sastre's role at the current company?

Mercedes Sastre's current role is Results-driven professional with a decade-long tenure at Accenture, specializing in IT project management and operations account management, adeptly overseeing high-impact projects for global clients..

What schools did Mercedes Sastre attend?

Mercedes Sastre attended Ie Business School, Sales Business School, Universidad Politécnica De Madrid.

Who are Mercedes Sastre's colleagues?

Mercedes Sastre's colleagues are Constanza Ramos Taky, Claudia Riesco Velasco, Nasim Rakhmanov, Antonio Sandoval, Pedro Pligher, Javiera Donoso, Marcelo Soba.

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