Project description: Facilitating the development, evaluation, refinement, and nationwide delivery of the $6M Dementia Knowledge to Action (DK2A) program, a leadership initiative designed to empower hundreds of aged care professionals as change leaders in dementia care. Coordinating a cross-functional team to ensure successful program execution across all Australian states, consistently achieving and exceeding KPIs, which has established the program as the organization’s flagship offering.Impact Highlights:* Engaged and managed a large pool of stakeholders, including program leads, PMO, technical teams, National Training Team, vendors, and clients, fostering smooth collaboration, aligning expectations, and ensuring comprehensive knowledge transfer during program handover.Coordinated the development and integration of Data Management Systems (DMS) and Learning Management Systems (LMS) in collaboration with IT teams, successfully onboarding 150+ clients and enhancing system functionality and user experience.* Led the implementation of a centralized client onboarding system integrating and connecting DMS, LMS, and external communication platforms within a cloud-based environment, automating manual processes and reducing onboarding cycle time by 30%. * Designed and conducted workshops to train and support a team of 12 on new systems and processes, leveraging change management strategies to achieve a 40% increase in system adoption rates and seamless team transitions.

* Led Agile transformation, transitioning from traditional project management to a hybrid model. Acted as a Scrum Master and introduced Agile practices such as product backlog, rolling wave planning, kanban boards, huddles, etc. to improve flexibility and efficiency, leading to better workflow visibility, team alignment, and achieving a 25% boost in performance. * Led process optimization by mapping procedures and using historical data from the pilot phase utilising value stream mapping tools and applying lean principles. This reduced end-to-end process time by 50% and minimized human error.* Developed risk management strategies by leading brainstorming sessions and interviews with stakeholders, creating a comprehensive risk register with mitigation and fallback plans, and actively monitoring risks throughout the project lifecycle, reducing project delays by 20%.

Project description: Coordinated the successful execution of one of the largest projects for our consultancy firm, the 'Organisational Excellence' project, delivered for Kahrizak Charity Foundation—one of the Middle East’s largest non-profit organisations, supporting housing, education, and rehabilitation for the elderly and physically disabled. Fostered a cooperative environment with multiple department teams and executives to support our proposed process improvement system and software implementations, cloud migration, and staff upskilling initiatives.Impact Highlights:* Collaborated with SMEs to develop course materials for sessions tailored to 15+ managers at Kahrizak Charity Foundation to fill their knowledge gaps.* Developed engaging presentations utilising real-life scenarios and examples from their organisation, effectively designing the course contents in a relatable and informative manner.* Collaborated in delivering course materials and providing support for the lecturer, facilitating discussions, and addressing participant inquiries to enhance the learning experience.

* Collaborated with SMEs to develop course materials for sessions tailored to 15+ managers at Kahrizak Charity Foundation to fill their knowledge gaps.* Developed engaging presentations utilising real-life scenarios and examples from their organisation, effectively designing the course contents in a relatable and informative manner.* Collaborated in delivering course materials and providing support for the lecturer, facilitating discussions, and addressing participant inquiries to enhance the learning experience.

* Organised TA classes to instruct 38 students on Microsoft Project and Jira software, delivering engaging presentations to foster critical thinking and enhance students' comprehension of the subject, increasing the pass rate to 95%. * Developed curriculum, prepared comprehensive course materials, and designed weekly homework assignments and rubrics in collaboration with the course coordinator.* Developed personalised project plans for each student, providing guidance and support as they progressed through real-world projects, utilising project management tools and software to navigate each phase successfully.

* Provided project management and technical support to project managers and subject matter experts for multiple agile and waterfall projects, contributing to the achievement of business outcomes.* Assisted with information gathering and project planning activities, preparing briefs, and supporting decision-making processes. * Monitored and reported on project plans, milestones, and deliverables to track progress and identify potential issues.* Maintained project documentation, ensuring all records and files were organised and easily accessible, reducing error rates to under 1%. * Provided support to the general manager and project teams by organising and facilitating meetings, coordinating event logistics, and performing general administrative tasks.

With a focus on delivering valuable information, I have developed informative content for a range of platforms, including blogs, social media pages, and websites, reaching a diverse clientele from the United States and Europe. Utilizing tools like Photoshop, InDesign, and Canva, I have designed visually appealing social media posts. I have also played a vital role in enhancing the quality and coherence of content authored by fellow writers through meticulous editing and refinement. Moreover, I have achieved success in executing two impactful social media campaigns, specifically targeting Instagram and LinkedIn, which have garnered substantial engagement and yielded positive outcomes.