Meraj Alam Email & Phone Number

As a dedicated Technical Support Engineer with over 1.6 years of experience, I am passionate about contributing to the success of organizations through my skills in technical support and maintenance of business applications, coupled with a strong foundation in Object-Oriented Programming. Currently associated with Taxtron Technologies Pvt Ltd, I bring expertise in UAT and Production support across domains such as Banking, Insurance, and Finance.Key Strengths:Technical Proficiency: Seasoned in Linux, Unix, and Windows environments, with 1.6 years of hands-on experience in SQL queries and MySQL Database management.Ticket Resolution: Proven ability to efficiently resolve tickets assigned through Zendesk, showcasing a commitment to problem-solving and client satisfaction.API Understanding: Experienced in API concepts and debugging at L2/L3 levels, contributing to the identification and resolution of technical issues.Root Cause Analysis: Skilled in RCA and adept at analyzing log files to identify and address root causes, ensuring robust and stable systems.Communication and Teamwork: Possess excellent communication skills and a strong work ethic, thriving in both collaborative team environments and individual settings.Education:Bachelor of Computer Application (BCA)Technical Skill Set:Programming Languages: Core Java, SQL, PL-SQLTechnology/Framework: Collection, Spring, Rest APIDatabase: MySQL, Oracle 11gScripting Language: JavaScriptWeb-Based Technologies: HTML, CSSServer: Apache Tomcat ServerOperating Systems: Windows 10, Linux, MacProfessional Experience:Technical Support Engineer | Taxtron Technologies Pvt Ltd | Jul 2022 - PresentProject: Motor (Multiple Insurers)Role: Software Engineer (Application Support)Responsibilities:Resolving tickets using the tech stack and bug fixing at L2/L3 levels.Proficient in making minor coding changes within the project.Troubleshooting company applications during UAT and production phases.Self-motivated professional with effective time management skills.Open to flexible working conditions, including after-hours scheduled application maintenance and support.Investigating and resolving customer-reported problems, including code defects and product configurations.

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  Application Support Engineer

  Taxtron Technologies Pvt Ltd

  Jul 2022 - Present - Mumbai, Maharashtra, India

  With 1.6 years of hands-on experience in technical support and business application maintenance, I have honed my skills in Object-Oriented Programming and emerged as a versatile tech professional. My journey includes navigating the intricate landscapes of UAT and Production support, with a focus on the dynamic domains of Banking, Insurance, and Finance.

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  Choice Collage Commerce &Art

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