Meraj Ansari Email and Phone Number
Meraj Ansari personal email
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I am an accomplished manager with over 16 years of experience in IT services, new business support, problem management, change management, service level agreements, and account management. With a track record of driving results and implementing innovative solutions, I am well-versed in managing multiple projects and shifting workloads in a fast-paced environment.Throughout my career, I have developed strong skills in project management, stakeholder engagement, and cross-functional collaboration. I have led teams to deliver exceptional service, meet and exceed targets, and effectively manage risks and issues. My ability to build strong relationships with clients and internal stakeholders has enabled me to identify and deliver on business needs and drive positive outcomes.I am a proactive and detail-oriented professional who is committed to continuous improvement and learning. I am comfortable working in diverse teams and have experience managing multicultural and virtual teams. I have strong analytical skills, and I am comfortable working with data to inform decision-making.My goal is to leverage my skills and experience to drive success and growth in a growth-oriented organization that values innovation and excellence. I am passionate about building high-performing teams, delivering exceptional service, and achieving strategic objectives. Let's connect and explore how I can add value to your organization.
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Incident Problem ManagerWipro Oct 2022 - PresentNoida, Uttar Pradesh, India -
Technology Operations ManagerWipro Limited Apr 2016 - Sep 2022Noida, Uttar Pradesh, India● Responsible for IT Operations. Ensure consistent delivery of all IT SLA’s. Provide operations support for business-critical issues and manage outsourced / In sourced IT Support Teams● Handling the customer base of 5000 + in-house support at multi-site.● Responsible for IT Service Delivery at client site under ITIL framework● Managing and supporting all service incidents via Service Desk, through to successful completion and user satisfaction.● Keeping track of critical or major incidents. Ensuring Prompt communication to all in case of any Major failure or breakdown.● Closely aligned with customer IT team and customer IT initiatives● Ensured strict adherence to the change management process● Mentoring the new members joining the team and providing refresher training as and when required.● Reviewing and publishing weekly, monthly and yearly dashboard.● Conducting weekly review meeting with team and identify gaps to take corrective action.● Managing 30+ resources with Employee engagement, attrition control and employee retention, skill enhancement, job rotation, performance appraisal, productivity drive in line with cost benefit analysis
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It SupervisorAlwaince Trading & Services May 2014 - Mar 2016Doha● Perform market analysis and research on competition.● Contact potential clients via email or Skype to establish rapport and set up meetings.● Collect quantitative and qualitative data from sales campaigns.● Preparing PowerPoint presentations & developing proposals. Negotiating by phone, email, and in person.● Contacting clients to inform them about new developments in the products. Support the team in daily administrative tasks.● Managing the contract and agreement requirements and communicating the same with the vendors● Manage and update the company database and customer relationship management systems (CRM).● Providing value added services by attending customer queries & issues effectively
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It EngineerGulf Driving School May 2007 - Apr 2014Doha, Qatar● Holds the distinction of lead in plan, design, installation, implementation and monitoring local area network, Wi-Fi configuration, hardware and software, including servers, peripherals, network nodes, terminals, printers, CCTV & others devices● Demonstrated excellence in escalating Issues within time for vendors/partners● Personally, interacted with various departments & team for gathering information, system implementation & ownership in an effective manner ● Instrumental in providing access to new computer users and updated access rights for existing systems● Monitors and tunes the system to achieve optimum performance levels● Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. ● Develop and conduct various training and instruction for system users on operating systems, business applications, and assist users in maximizing use of computing systems.● 1st level support for application, resolving technical problems related to – Business Applications, MS Office, Desktop Troubleshooting & MS Outlook.● Responsible for identifying reliable vendors for purchase and procurement of IT Assets & Software Licenses
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System AdministratorInomy Media Private Limited. Mar 2006 - Apr 2007New Delhi Area, India● Maintaining the network infrastructure LAN/WAN, installation, migration & configuration of network client workstations effectively ● Monitoring and use of network management tools, server management tools & advanced troubleshooting skills and handling OS related issues● Addressing performance bottlenecks & ensuring maximum network uptime● Suggesting improvements in the operations and processes to make the system foolproof● Installation of all applications and formatting the system.● Providing Training to the Desktop Support Engineers on installations, troubleshooting, LAN and other areas● Follow – up on faults and requests either raised in solution desk or raised through emails. ● Replying on the emails coming to service desk. ● Providing Helpdesk support to client, Vendor Co-ordination & Report generation.● Handle fist level escalation of the site and after that transfer it to the concern person on the senior level at the time of severity incidents, log Incident call.
Meraj Ansari Skills
Meraj Ansari Education Details
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Information Technology -
Mathmatics -
Bihar School Examination BoardEnglish, Science, Mathematics, Social Science Etc.
Frequently Asked Questions about Meraj Ansari
What company does Meraj Ansari work for?
Meraj Ansari works for Wipro
What is Meraj Ansari's role at the current company?
Meraj Ansari's current role is IT Operations Manager at Wipro Limited.
What is Meraj Ansari's email address?
Meraj Ansari's email address is me****@****ive.com
What schools did Meraj Ansari attend?
Meraj Ansari attended Jamia Hamdard, Bihar National College - India, Bihar School Examination Board.
What skills is Meraj Ansari known for?
Meraj Ansari has skills like Systems Analysis, Firewalls, Windows Server, Cisco Technologies, Workstations, Active Directory, Antivirus, Windows, Software Installation, Dns, Reporting And Analysis, Microsoft Exchange.
Who are Meraj Ansari's colleagues?
Meraj Ansari's colleagues are Prateek Budhiraja, Mahak Chouradiya, Gunesh Kumar, Kavya K, Kareemulla Shaik, Bujji Aadhalam, Carmalita Howard.
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