• Manage & maintain existing pipeline, also create new Jenkins CI/CD pipeline to build Images for micro service based application including tools like GitHub, Maven, Nexus, SonarQube, Docker and reduces 30 % in time & increase efficiency and reliability.• Create multistage Dockerfile for Java, Python, Node.js, and React.js applications, pushed images to Docker Registry, and automated image creation using Jenkins pipelines.• Working on Kubernetes to deploy Docker images as pod, including writing Manifest files. Also interpret error logs to troubleshoot application and pod failure.• Creating aws resource such as EC2 Instances, S3 Buckets using terraform files and automate resource deployment through Jenkins Pipeline.• Proactive monitoring of Kubernetes Infrastructure, Resources, & Applications to ensure optimal performance and identify production issues.• Collaborate with QA & developer teams to identify and solve error to establish smooth software releases, also maintain POC and create documentation.• Collaborating effectively with team members to identify and solve problems, promptly informing them of alerts to ensure the health, performance, and availability of AWS resources, EC2 instances, and Jenkins jobs completion status.

• Working in a Shift based technical support team for handling and troubleshooting all kind of Software related Incident as per project requirement.• Extracting and Analyzing OS and Application logs to locate the root cause of the issue, defining maintenance procedures for operational systems by analyzing possible solutions, and applying the changes on system.• Responding and Handling end user queries through Teams , Zoom , Outlook.• Raising and working on 860 PAR / Change request.• Educate/ Awareness users for BYOD and Corporate Mobile Device and laptop setup.• VDI - Configuration and troubleshooting.• Priority & immediate support and Handling escalation for Senior/higher management and end users.• RSA Temporary token generation and laptop configuration for VPN for users.• provided mentorship and guidance to junior team members, forecasting a collaborative and knowledge-sharing environment.

I worked as Desktop Support Engineer in the payroll of IMSI Private Limited, with Cognizant as my client, primarily working from the client side.• Installation of all types of software as per project requirement for Windows and Linux (ubuntu, centos) operating system.• Utilized strong analytical skills to monitor and interpret error logs, resolving software issues within SLA.• Mentored and supported 10+ junior engineers, sharing best practices to address technical errors and queries.• Collaborate with other IT teams, such as sr. system admins, Network engineers, software developers to resolve complex issues.• Diagnose and resolve software, VPN Networking Connectivity, and user accounts related issues.• Proficient in using service now tool to track and resolve incidents.