Meraj Wani Email & Phone Number

سطات, Casablanca-Settat, Morocco

Working for IBM Morocco as Delivery Partner Executive for Teal IBM-OCP Joint Venture managing end-to-end delivery.Managing entire Accounts managed services, professional services, and support functions. Prepare, plan and execute professional service rollout for customers, Customized Development, Support Process, Costing, Budgeting, Planning, Hiring, Portfolio Management, Program Management, SLA Negotiation, Renegotiation, Financial Performance, SLA/KPI control for various accounts, Contract Management, Planning and Organizing, Delivery Management, Managing Projects, Planning, Implementation of new projects, People Management, Process planning, and implementation. Resource planning, Vendor Management, forecasting, and competence development for entire managed Services and Support. Cost control, ITIL process implementation. Solution Design and implementation of managed

Noida Area, India

Managing entire accounts managed services, professional services and support functions. Prepare, plan and execute professional service rollout for customers, Customized Development, Support Process, Costing, Budgeting, Planning, Hiring, Portfolio Management, Program Management, SLA Negotiation, Renegotiation, Financial Performance, SLA/KPI control for various accounts, Contract Management, Planning and Organizing, Delivery Management, Managing Projects, Telecom VAS, Planning, Implementation of new projects, People Management, Process planning, and implementation. Resource planning, Vendor Management, forecasting and competence development for entire managed Services and Support. Cost control, ITIL process implementation. Solution Design and implementation of managed services based on customer requirements and market trends. P&L Handled 90 Mn USD, Max Team Size 300+

Ghana

While on international assignment to Ghana I took over operation control of a Telecoms firm in Ghana from as part of the outsourcing deal struck with the parent company in India and IBM. Main part of the assignment was to take over total support of their data center infrastructure along with their support teams. This was a hard task as the current Datacenter was not fit for purpose and significant improvements were needed to the infrastructure for it to function. I had to also help the customer to understand issues and requirements and respond to requests for new services (RFS's) to help grow the business for IBM. At the same time I had to apply the global resource model and tools to help reduce running costs and improve service. I helped to ensure quality of service and managed costs of delivery by looking at better ways to provide service in a cost efficient manner. I had to lead and direct the local delivery and management team while managing overall Service Level performance, report attainment and potential exposures while maintaining a budget. This was an interesting role where I was involved from the start of the entity all the way through to recruitment of my successor to run the entity.My Roles and Responsibilities includes:- Ensure overall Service Management- Regular feedback to the customer on performance vs. expectations- Ensuring processes and outputs are complete and error-free.- Managing Sub-Contractual obligations for a 3rd Party Vendor.- Setting up of L1/L2/L3 Support Teams for delivery.- Handling budgeting, operational issues, project rollouts- Alignment between group & OpCo functions- Team management and technical mentoring..- Single point owner of all IT related matters- To ensure system, processes and methodologies as specified are followed- Attend daily/weekly/monthly client service review meetings

Kenya

Worked for Airtel Africa account managing various telecom based IT applications/modules like MIS/BI Analytic, postpaid billing, Interconnect billing product & promotions and electronic recharge from Nairobi, Kenya for Airtel Africa involving 17 countries in the capacity of Service Line Manager.My Roles and Responsibilities includes:- Responsible for the production of daily weekly & monthly MIS reports for RA and Marketing- Regular feedback to the customer on performance vs. expectations- Ensuring processes and outputs are complete and error-free.- Managing Sub-Contractual obligations for a 3rd Party Vendor.- Setting up of L1/L2/L3 Support Teams for delivery.- Transformation of Management Information Systems to BI Analytic- Driving Service Improvement Program, projects towards the faster and effective issueresolutions.- Team management and technical mentoring.- Ensuring processes and outputs are complete and error-free.- Develop an in-depth understanding of the business processes supported by the system- To ensure system, processes and methodologies as specified are followed- Attend weekly/monthly client service review meetings

India

Worked for one of the biggest client of IBM in India, Bharti Telecom (Airtel), in the capacity of Operations Manager supporting multiple telecom based applications/modules like Postpaid Billing System, data warehouse system, product and promotions system and interconnect billing system etc.My Roles and Responsibilities includes:- Responsible for the production of accurate and timely Billing for North India of all Post- paid Subscriber of (Airtel) by ensuring the correct set up of all customer and billing reference data,- Full checking and reconciliation of all invoices, highlighting anomalies and working to resolution with the carrier in question.- All MIS reports for post-paid and prepaid subscribers.- Work with all Airtel circle offices to identify the KRA’s and defining the SLA’s aroundthem.- Consultative support to any business team on questions of standards, procedures,techniques, etc.- Take ownership of the agreed processes and software.- Develop an in-depth understanding of the business processes supported by the system.- Monitor & provide day-to-day technical support in maintaining the information system- Ensuring processes and outputs are complete and error-free.- Regular feedback to the customer on performance vs. expectations.- Identify, analyze, and resolve problems with production applications independently or inpartnership with other support teams and/or functional resources.- Develop and maintain technical documentation and operational procedures.- Support for the legacy systems.- Manage the System Enhancement Request process.- Consult with client (independently or in partnership with other members) to evaluate,design, test and install requested enhancements to the Oracle system.- Follow up with development and DBA team to achieve the SLA targets with respect to.support issues.

Srinagar India

First line manager for 10 members of development and testing teams.My Roles and Responsibilities includes:- Responsible for Installation and setup of existing and new web based applications- Pivotal role in Hiring, Co-ordination with the Transitions team for review of SLA’s;- Technology team for deployment of Infrastructure; Training, and the “Go live”.- Prepare and analyze performance reports, identify the problem areas and performanceimprovement plans.- Continuous monitoring and evaluation of the efficiency and effectiveness of servicedelivery and process.- Communicating and coordinating with team members, other team leaders, productionmanagers, senior management and the Client on a daily basis to ensure that the teammeets its objective- Drive the SLA committed, Support all centre wide, end-to-end process improvementinitiatives and propose new improvement initiatives.- Handle escalations, and provide RCA.-People Manager –- Directly accountable for the career development of team members.- Identifying and Grooming future Team Leaders and Managers.- Manage staffing and hiring aspects of the team.- Manage and maintain high levels of employee energy, morale, satisfaction andcommitment- Annual Performance appraisals and driving performance improvement plans, individualdevelopment plans for team members.

Srinagar Area, India

As a IT Operations Lead I was involved in following:My Roles and Responsibilities includes:- Constantly involved in the successful team building exercises, Interaction with stakeholders in Delhi regarding the improvements and enhancements in the existing Services.- Process and devising strategies to remove them and maintaining the high quality standards in the process.- Undertook the project of devising training module for new joiners in the process and Training the existing/new joinees- Development of new Web-Based ISP Billing Solution- Bug fixes for existing website & website enhancements using active server pages ASP- Writing SQL queries for SQL server 7 and oracle 8i, daily backups, testing backups etcPeople Manager –- Directly accountable for the career development of team members.- Identifying and Grooming future Team Leaders and Managers.- Manage and maintain high levels of employee energy, morale, satisfaction andcommitment

Srinagar Area, India

Worked as Software Engineer:- -- - -- -Design, development and testing of web based applicationsDeveloping, maintaining and upgrading interactive, database driven & dynamic web sites for my company and its clients like Portal sites, Custom content managementClient/Server DeveloperWeb Developer - Internet and IntranetOverall management of all Internet Operations to include: Systems, Programs, and ProgrammersLeaded the team and performed 80% of the work to upgrade the database from MS SQL 7 to Oracle 8iCreated and implemented collaborative interfaces with third party, using SOAP API’s (web services) and site access encryption interfaces. Work closely with management and programmers to complete web application solutions

Masters Of Information Technology, Information Technology

Bachelor Of Information Technology, Information Technology