Meral E. Email & Phone Number

Vienna, Austria

Performing 1st level client management and client support for clients from DACH and NORDICs region as well as for PSPs (payment service providers)Responsible for supporting and consulting institutional clientsCoordination and cooperation with relationship managers, product departments, subsidiaries and network banks of RBI AGProject management - Implementation of solution oriented projects for Institutional ClientsSupport digitization initiatives and improve processes along the whole lifecycle from client onboarding to the end of a business relationshipGood understanding of the legal & regulatory framework of financial institutionsSensitivity to cultural differences both in the work environment and client groupsSupporting client satisfaction and customer experience High level of customer orientation