🌍 Returning to Brazil after 2 years of experience in Australia 🌍I had the opportunity to broaden my experiences, immerse myself in a new culture, and enhance my English skills. I hold a degree in Journalism from Universidade Anhembi Morumbi, with a strong foundation in communication and writing.At Cornershop by Uber, I worked as a representative, focusing on improving customer service and relationship management. I contributed to the creation of workflows, improvement projects, and mentored new team members, always eager to share knowledge.I am excited about new challenges and opportunities where I can apply the skills and experience I’ve gained both in Brazil and abroad.
Ifood
View- Website:
- ifood.com.br/delivery/sao-paulo-sp/black-burger-santana/9dd455ad-cb30-4fad-842a-c86e0d0cf3c8
- Employees:
- 20
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Analista De NegóciosIfoodSão Paulo, Brazil -
Shopper Support AgentCornershop By Uber Oct 2020 - Sep 2022São Paulo- Provided customer service and support through Zendesk and Intercom platforms;- Managed communication and issue resolution for cross-functional teams via Slack;- Assisted in designing workflows and leading process improvement projects;- Mentored and onboarded new team members to ensure smooth integration;- Contributed as a writer to the company’s internal newsletter, collaborating on engaging content. -
CopywriterFutebol Na Veia Feb 2021 - Oct 2021São Paulo- Produced news articles and reports focused on women’s football, covering events and updates;- Created detailed match previews (prognostics) and post-match analyses. -
Copywriting InternAgaxtur Agência De Viagem E Turismo Nov 2019 - Apr 2020São Paulo E Região, Brasil- Drafted, reviewed, and edited content for both internal and external audiences;- Produced engaging content for various communication channels;- Provided support and assisted in marketing department initiatives. -
Customer Service RepresentativeMercado Livre Feb 2018 - Jun 2019São Paulo- Provided support to platform users through chat and email;- Analyzed service issues and identified opportunities for improvement;- Conducted training sessions for new hires (Expert Trainer).
Maria Eduarda Alves Education Details
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Journalism
Frequently Asked Questions about Maria Eduarda Alves
What company does Maria Eduarda Alves work for?
Maria Eduarda Alves works for Ifood
What is Maria Eduarda Alves's role at the current company?
Maria Eduarda Alves's current role is Analista de negócios.
What schools did Maria Eduarda Alves attend?
Maria Eduarda Alves attended University Anhembi Morumbi.
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