Melanie Ramirez Email & Phone Number

San José Province, Costa Rica

PFZ Heredia

• Develop and implement Power BI dashboards to visualize key business metrics, driving data-informed decision-making for clients.
• Lead data analysis initiatives and present insights through interactive dashboards, improving business outcomes.
• Manage cross-functional teams of 10-15 contributors optimizing team efficiency and collaboration.
• Participate in assessments, process evaluations, software implementations, Business Operations Services (BOS) projects, and nearshoring migrations, primarily for U.S. clients.
• Develop and maintain comprehensive project documentation to support transparency and project tracking providing weekly updates through a dashboard, ensuring clear and concise visibility.
• Foster and manage strong relationships with clients and stakeholders, ensuring clear communication and satisfaction.

Costa Rica

° Lead project planning sessions to define scope and objectives for financial and technology client-funded projects.° Ensure all projects are delivered on-time, within scope and budget, managing progress, schedule, and deliverables.° Coordinate staff and internal resources for each project—and initiate corrective actions where necessary.° Manage.

Paseo Colón, San José

Promoted to the Collector Unit (collection software, both administrative and judicial), considered a model unit at the institutional level. I have played a role as implementation advisor in all phases of the project and additionally assisting the work of the Project Manager, being direct liaison with the client whether national or international (Colombia.

San Jose, Costa Rica

° Outline customer business needs and software requirements.° Create new documentation and functional guides for requirements and processes.° Do follow up on project implementation activities.° Oversee all incoming and outgoing documentation of project phases.° Give post-output customer service to production for all customers. ° Create the quality control.

Cartago

Promoted to the Treasury Department. Management (funds and control) of ATMs and the administration of SINPE at institutional level. Management of cash funds for agencies and securities custody. Preparation of product results reports. Preparation of policies and procedures for the position. Participation in projects for continuous improvements of the.

Cartago, Costa Rica

° Perform as direct liaison between the organization and ATH (Evertec) company.° Coordinate the creation of new credit cards for customers (purchase, design, review, and submissions for printing).° Organize the credit card process in the back office (customer financial review, approval, creation, and delivery)° Oversee ATM’s institutional administration.

Technician, Data Analytics

Activities and Societies: FUNDATEC 288 hours of knowledge in Data Analysis using tools such as: R, Python, Power BI, Visual Studio.

Business Administration Licentiate (Post Graduate) Degree, Financial Managment Emphasis, Financial Administration