Responsible for overseeing the operations of Intersog North America; coordinating the legal, financial, and HR departments; making sure all the processes across the company are efficient and run smoothly. I’m also accountable for the business development strategy and company growth, working closely with the sales and marketing teams to achieve our yearly revenue goals.

Part of the Board of Directors as COO. Responsible for preparing directive presentations, showing periodic operations results, and achieving excellent customer satisfaction results. Lead the review of KPIs and employee satisfaction results, managing the designers and developers teams to optimize delivery results. In charge of overseeing the capacity vs. sales results to project profitability. General management of the team, projects, clients, and purchases.

As the Head of Operations at Maniak, I was responsible for implementing state-of-the-art management tools that helped to optimize all the company processes. I collaborated with the sales department to support them in acquiring new accounts and projects, reviewing the sales forecast and the incoming leads overview. I evaluated the team’s capacity to define recruitment requirements, both internal and for clients, also evaluated and planned actionable tactics to reduce the staff turnover rate.

Leader of the Quality Assurance and operations teams. Responsible for maintaining the highest standards of customer service and satisfaction. Collaborating with the legal department to prepare and review service agreements and contracts. In charge of monitoring the company's progress towards the objectives, ensuring that all processes align with the company's vision, identifying opportunities for improvement in the company while coordinating the project management team.

Responsible for controls project initiation and coordination, on-site panel mounting and commissioning, doing specific control engineering for development, and implementing automated processes for engineering.

As a project manager, I was responsible for overviewing electro-mechanical commissioning on-site, programing, and coordinating works before commissioning and commissioning with tight deadlines. I supervised the technical and engineering staff, ensuring safe working conditions and updating all the electromechanical work programs.

Responsible for the creation and execution of test procedures, diagnosing problems and issues, making sure all faults are repaired. Provide technical support to customers, in charge of operating and maintenance personnel training.

In charge of validating in place drawings according to the company guidelines design. I served as liaison with installation project managers, clients, and suppliers, ensuring the equipment worked according to its specifications. I was also responsible for drafting reports and documentation, carrying out electromechanical document control.

Worked in early product phase electro-mechanical design implementation, hardware prototyping, and multi-module assembly—mechanical CAD drawing for a Stairs-ramp rehab system.