Spearheaded communication amongst flight crews, customs agents, and customers. Facilitated successful transitions in flights in a fast-paced, high-pressure environment due to frequent Irregular Operations. Cross-trained in multiple positions including reservations, ticketing, help desk, and boarding. Handled high level accounts through the TrueBlue Mosaic membership program. Demonstrated a strong proficiency working with Sabre systems. Was highlighted as the company-wide Employee Spotlight in… Show more Spearheaded communication amongst flight crews, customs agents, and customers. Facilitated successful transitions in flights in a fast-paced, high-pressure environment due to frequent Irregular Operations. Cross-trained in multiple positions including reservations, ticketing, help desk, and boarding. Handled high level accounts through the TrueBlue Mosaic membership program. Demonstrated a strong proficiency working with Sabre systems. Was highlighted as the company-wide Employee Spotlight in September 2019 for exceptional customer service skills. Show less

Ticket sales, traveler check-ins, verification of valid travel documents, baggage weigh-ins, baggage claims, and general customer inquiries. Assisted travelers in circumstances of missed flights, changed travel plans, or flight cancellations. Responsible for making clear announcements and guiding passengers through the boarding process. Assisted the flight crew and provided them with all of the necessary tools, supplies, and paperwork to help ensure safety and service. Demonstrated a strong… Show more Ticket sales, traveler check-ins, verification of valid travel documents, baggage weigh-ins, baggage claims, and general customer inquiries. Assisted travelers in circumstances of missed flights, changed travel plans, or flight cancellations. Responsible for making clear announcements and guiding passengers through the boarding process. Assisted the flight crew and provided them with all of the necessary tools, supplies, and paperwork to help ensure safety and service. Demonstrated a strong proficiency working with Navitaire reservation systems. Show less

Assisted guests with reservations, menu explanations and private party accommodations. Ensured guest satisfaction by paying attention to detail and offering extra services. Greeted and accommodated guests upon arrival.