Archivo de documentación de Investigación Clínica de todo tipo de estudios de acuerdo a los procedimientos internos o del cliente aplicable. Catalogado o indexado de la documentación de acuerdo a los procedimientos.Apoyo administrativo solicitado por el responsable. Cumplimiento de los KPIs.Participación en los procesos de mejora de los procesos relacionados con el puesto. Resolución de incidencias o discrepancias en los puntos críticos del proceso relacionados con las responsabilidades. Notificación de cualquier incidencia al responsable directo.

• Review and study of claims to assure the highest standards of quality and provide adequate answer and solution to clients.• Facilitate solutions to clients, assuring the involvement of the different responsible departments, keeping the track, and supervising the adequate response to clients. • Database maintenance of claims & solutions to analysis and control.• Keep & maintain the relationship with clients/Imserso, facilitating solutions and compensations appropriate to the incidents and share the resolution with the areas that must carry out subsequent actions. • Suggest proceedings improvements to the Board to increase the quality of the services provided and response times.

• Identify new opportunities & clients in Spain & Portugal, and develop and increase the current clients adding value to the company.• Presence in trade fairs & tourism events.• Keeping the contact and develop the customer relations, developing new opportunities and contacts.• Design & deployment of new strategies for the Spanish & Portuguese market, giving support yo the Sales Director• Main contact for customer services, and to manage and solve any issues with the clients.

• Identification of new business opportunities, acquisition, negotiation, management, and development of key accounts under assigned territory. • Active involvement and participation in XML accounts setups commercially and technically for both b2b and b2b2c channels. • Attendance and participation in Trade Fairs. • Representing the Company in Consortia conventions to expand, develop and expand cooperation and synergies. • Design and proposal of sales strategies with the Sales Director and consequent implementation and follow up of the plans for the designated territory. • Acting as escalation point and internally escalate, manage, and follow through issues until resolution, relevant to commercial, operational and financial items for clients within the assigned territory.• Analysis and identification of areas of improvement both through internal processes as well as via client feedback acquisition.• Maintaining the day, a day contact with assigned clients, catering to their needs, providing solutions and detecting business opportunities via strengthening the commercial relationship.

• Customer commercial support. • Provide support and assistance for the sales teams located in our 23 commercial branch offices worldwide (EMEA, Americas and Asia Pacific). • Organize internal trainings for the implementation of new procedures and systems. • Customer Data Base supervision.• Supervision of the procedure for the registration of new customers. • Assignment of tasks and responsibilities to the sales support team, and performance follow up.

• Organize and coordinate CCO meetings, visits,business trips, conferences, events, and agenda.• Coordination of the information flow between the CCO and the restof the areaswithin the Company. • Preparesummaries of the commercial teams reports to point out most important and usefulinformation.• Support and organization in business tradeshows.• Implementing and maintaining procedures/administrative systems.

• Daily yielding,control and maintenance of the Tour Operator flight products, plus hotel packages. • Responsible for negotiation with Airlines as Air Europe, Futura, Spanair and Brokers.

• Assisting as a “liaison” between the foreign executives working in Spain and the Spanish teams, and personal assistant of three UK executives