Mercedes Spring Email & Phone Number

I’m an experienced loan officer with noted leadership in navigating complexprojects, ensuring a positive employee experience, and successfully leading teams withinmatrixed organizations. My journey began as a Loan Specialist at Mortgage Lenders ofAmerica where I translated intricate data into successful loan contracts while cultivatingrobust relationships with clients and partners.My tenure at NASB saw successive promotions to key leadership roles, where I expertlymanaged multiple projects and priorities. My impact at both NASB and Zillow Home Loansextended beyond sales and loan completion. I played a pivotal role in empowering theworkforce during the challenges of COVID-19. Notably, I grew a remote team from 10 to 21members, trained and coached new hires, and streamlined workflow and pipeline processes.I leverage my customer-facingmanagement background, bringing a high level of independent judgment, strong decision-making, rapid problem-solving, and exceptional people skills to drive impactful results. Mydiverse experiences have taught me the importance of collaborating with individuals from allbackgrounds to achieve the best outcomes.Whether it's implementing people-focused strategies for a remote workforce or coordinatingcomplex loan processes involving lenders, processors, credit underwriters, and closers, I’mwell-versed in what it takes to propel a team toward its core mission.If you would like to connect or know more about my professional story, please send me anInMail message.Key Strengths & Interests: Employee Experience | Team Leadership | Project Management |Team Training & Coaching | Employee Engagement | Data Analysis | StakeholderRelationships | Sales | Customer Service | Human Resources | Finance & Banking | MortgageLoanPersonal NMLS 1730436Company NMLS 3029Branch NMLS 2565067Equal Housing OpportunityNmlsconsumeraccess.org