Mercedes Cooper Email & Phone Number

• Devised individual (1040) and business tax returns (1120 and 1065) and associated schedules
• Played a key role in the preparation of federal and multi-state tax returns and tax filing for individuals, and small to large corporations
• Prepared 1099s, W2s, W3s, quarterly estimates for tax payments, tax provisions, and other federal and state tax forms
• Maintained unmatched client services and always concentrated on the commitment to client satisfaction by… Show more
• Maintained unmatched client services and always concentrated on the commitment to client satisfaction by providing timely and effective responses to client needs and compliance requirements
• Researched tax regulations and analyzed financial statements to ensure documentation correctness

West Des Moines, Iowa, United States

• Evaluated customers’ financial situation to help them achieve current status for their mortgage
• Provided customer service by negotiating terms of repayment options for outstanding account balances
• Listened to customers’ concerns and clearly communicated an outcome most accordant to their finances

Maryville, Missouri

• Delivered exceptional customer service to ensure satisfaction
• Managed cash, check, debit, and credit transactions of a minimum of $10,000 a day
• Trained and motivated new employees on the cash register and in customer service

West Des Moines, Iowa

• Cultivated a customer-focused shopping environment by greeting and responding at all customers in a friendly manner
• Stocked and replenished merchandise according to store merchandising layouts
• Operated POS register for cash, check, and credit card transactions with 100% accuracy
• Attained or exceeded established store sales and performance goals averaging $30,000 or more in sales daily

Altoona, Iowa

• Presented menu to customers, answered questions, and made suggestions if necessary
• Operated POS register to input customers’ orders, receive payments, and entered cash amount received
• Accepted payment on checks while giving correct change in return, and processed funds of $1,000 per day
• Sanitized tables and floors of dining area and work stations, ensuring that customers had a pleasant and hygienic dining experiencecorrect change in return

Des Moines, Iowa (Iowa State Fair)

• Delivered exceptional, friendly, and fast service while assisting orders
• Managed cash transactions of a minimum of $40,000 a day
• Prepared orders by accurately following a recipe to make available to customers

Greenfield, Iowa

• Efficiently used hand machine to butyl small channel
• Dropped approximately 800 units of window channel onto auto machine and checked all four corners were covered with butyl
• Maintained a clean work area while line was temporarily shut down and at the end of the work day