Mercedes Hashimoto Email & Phone Number

Estados Unidos

Review all new customer applications.Prepare all CDD and EDD documents according to AML and Compliance requirements.Ensure the KYC process is complete for every new customer.Review documents such as Articles of incorporation, EIN acceptance letters, Driver's License/Passport, Certificate of good standing, Ownership documents, etc.Contact customers and follow up via email/phone call to gather all pending documents.

Argentina

Coordinate with Relationship Managers and Compliance team, to help prepare, develop, and do due diligence approval of KYC records.Create and maintain KYC records by obtaining information from both internal and external resources.Work alongside Relationship Managers, Compliance, and AML teams, to update information in the systems, from onboarding until KYC record approval, and provide updates and ETAs to multiple stakeholders.Conduct research and investigations to properly collect… Show more Coordinate with Relationship Managers and Compliance team, to help prepare, develop, and do due diligence approval of KYC records.Create and maintain KYC records by obtaining information from both internal and external resources.Work alongside Relationship Managers, Compliance, and AML teams, to update information in the systems, from onboarding until KYC record approval, and provide updates and ETAs to multiple stakeholders.Conduct research and investigations to properly collect information regarding the Client's ownership, financials, and other legal requirements. Validate information in the KYC records and every Customer Identification Program document to ensure its integrity and accuracy. Review all Global Watchlist hits, rule out false matches appropriately, detect and report true matches.Ensure KYC records comply with every local regulation, Global Business Support Unit, and FINCEN requirements and policies.Analyze, document, and escalate sanction alerts such as OFAC, PEP, SPF, and Red flags.Adequately evaluate risks when making commercial decisions, to safeguard the customers, Citi partners, and Citi's business.Ensure complete ownership of my customer portfolio, to guarantee timely completion of every AML/KYC record.Guarantee confidentiality of information related to the customers, and the business, respecting local Data Privacy regulations. Show less

Buenos Aires, Argentina

Control and optimization of back-office case inventory.Develop and execute strategies and case distribution solutions to exceed case time resolution goals.Design, document, and optimize new process flows.Workforce planning, real-time monitoring, service level adherence, and performance management analytics.Elaborate volume forecasting models to support business objectives.Update input for the decision-making tools, analyze data, and support the leadership team with… Show more Control and optimization of back-office case inventory.Develop and execute strategies and case distribution solutions to exceed case time resolution goals.Design, document, and optimize new process flows.Workforce planning, real-time monitoring, service level adherence, and performance management analytics.Elaborate volume forecasting models to support business objectives.Update input for the decision-making tools, analyze data, and support the leadership team with operational recommendations.Download and collect data, clean data sets, and prepare data for bulk upload inputs.Provide data analysis to support areas such as Operations, Quality, Robotics, Transformation, Compliance, and Legal.Teamwork with Project Managers in order to complete onboarding, migration, and implementation of new high-risk AML/KYC processes. Show less

Buenos Aires, Argentina

Reply to inbound emails and calls, both internal and external (from Corporate customers).Increase customer penetration in digital enrollment at corporate online platforms, web usage, and wire transfer payments.Guide customers by teaching them how to use AtWork platform, and help them troubleshoot issues through video call, email and ticketing.Create all the setups for new users and new products that enter the sector according to the established Rules and Procedures and the service… Show more Reply to inbound emails and calls, both internal and external (from Corporate customers).Increase customer penetration in digital enrollment at corporate online platforms, web usage, and wire transfer payments.Guide customers by teaching them how to use AtWork platform, and help them troubleshoot issues through video call, email and ticketing.Create all the setups for new users and new products that enter the sector according to the established Rules and Procedures and the service levels agreed with the Corporate Business Unit.Instruct users in the company's platform, and assist them in building reports and analyzing them. Ensure that the team complies with the responsibilities assigned to Corporate Online Payments processes.Provide support to all the staff of Corporate Account Executives in everything related to electronic products. If necessary and beneficial at a commercial level, visits were made to the companies, tending to improve the relationship and solve technical problems.Provide training for new hires and contribute to area process improvement projects. Raise and track technology tickets about the company's online platforms. Show less

Buenos Aires, Argentina

Management of service telephone payments for corporate partners, following guidelines of compliance and quality accordingly.Interaction with customers, account executives, and corporate representatives.Fulfill extensive volumes of payments, with a high level of accuracy.Account analysis.

Buenos Aires, Argentina

Deliver extraordinary customer care by responding to questions concerning customer accounts in afast-paced, structured customer care environment.Resolve product or service inquiries by asking probing questions, determining the cause of thethe issue, selecting and articulating the best solution to drive brand advocacy.As a SAC (save a client) analyst, added value to the client in every interaction, and applied customer retention strategies defined by the commercial team, to reach… Show more Deliver extraordinary customer care by responding to questions concerning customer accounts in afast-paced, structured customer care environment.Resolve product or service inquiries by asking probing questions, determining the cause of thethe issue, selecting and articulating the best solution to drive brand advocacy.As a SAC (save a client) analyst, added value to the client in every interaction, and applied customer retention strategies defined by the commercial team, to reach my monthly retention goals and objectives. Grow and nurture customer relationships in every interaction that results in measurable Customer value. Document necessary account information and offer custom solutions that benefit the customer.Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality. Show less

Buenos Aires, Argentina

Alitalia Airline customer care representative, supporting English-speaking customersReceive inbound calls from customers both from the US and Canadian markets. Assist clients with ticketing, manage Mille Miglia accounts, request refunds, etc.Help passengers with flight information, ticket sales, reservations, and booking changes through Amadeus GDSManage baggage claims, seat assignments, etc.

Bachelor Of Counselling, Counseling Psychology

Ux Reseracher, Ux Design

Travel And Tourist Guide, Tourism And Travel Services Management

Mentoring Women In Business, Empresariales

Entrepreneurial Management, Entrepreneurship/Entrepreneurial Studies

Módulo De Ideación, Entrepreneurship/Entrepreneurial Studies