Lady Mercedes Ifon Gphr®, Phri, Mba-Hr Email and Phone Number
Hi, I'm Mercedes Ifon, also known as "Lady Mercedes." I am a human resource professional with over 12 years of experience spanning Technology, Aviation, Logistics, Travel, Consulting, and Telecommunications. As a strategic business partner, I specialize in global talent acquisition, cross-cultural leadership, and agile HR solutions. I have built HR departments from scratch, aligning them with organizational goals and enhancing talent management processes. I've been privileged to counsel and mentor over 3,000 professionals across Nigeria, Dubai, Ghana, the UK, and Ireland, while implementing HR programs for organizations in various sectors leading to a boost in performance and morale.In addition to my HR expertise, I am a passionate public speaker, sharing my insights on strategic HR practices, Career Advancement, Leadership, and social innovation. As a certified United Nations SDG Advocate specializing in SDGs 5 and 8, I am committed to social change through which I promote gender equality by tackling rape culture and helping girls and women recover from traumatic experiences.I also serve as a Superintendent of Police in the Supernumerary Unit, contributing to public safety and community development. My goal is to be a beacon of hope and a catalyst for change, inspiring others to achieve their full potential through my passion, dedication, and strategic vision.
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Managing PartnerStarguide Hr Consulting LimitedLagos, Nigeria -
Head Hr StrategyThe Concept Group Oct 2024 - PresentLagos State, NigeriaAs Head, HR Strategy for the Concept Group, I oversee the strategic direction of the human capital function across all subsidiaries.My focus is on workforce planning, talent acquisition, organizational development, and succession planning to drive organizational growth and efficiency.Key Responsibilities:Lead the design and execution of comprehensive workforce strategies to ensure the group has the talent necessary to meet its current and future business goals. Develop and implement succession planning frameworks for leadership and critical roles within all subsidiaries, ensuring business continuity and creating a pipeline of high-potential talent through proactive management strategies.Oversee the development of innovative talent acquisition strategies across the group, with a focus on securing top talent for senior and strategic roles while promoting a strong employer brand across subsidiaries.Lead organizational restructuring initiatives to enhance operational efficiency and align departments with the group's strategic objectives. Implement change management processes to support leadership transitions and restructuring efforts within the subsidiaries.Provide mentorship and guidance to HRBPs, Talent Acquisition, and Performance Management teams across the group. Lead the development of compensation and benefits strategies that are competitive across the group's various markets, align with market trends, and support the company’s financial goals. Analyze key HR metrics and provide actionable insights to senior leadership, influencing HR-related decisions on talent management, workforce planning, and organizational effectiveness across the group.Act as a trusted HR advisor to the senior leadership of the group, offering strategic counsel on workforce challenges, leadership development, and organizational growth initiatives. -
Founder/ Lead ConsultantStarguide Hr Consulting Limited Oct 2018 - PresentLagos, Nigeria• Ensure exceptional service delivery, expanding the client base, Talent Mobility Management, and Global HR Policy Implementation.• Conduct international career counseling for 3000+ professionals, emphasizing Cross-Cultural Employee Relations, Workforce Planning, and International HR Strategy.• Tailor HR solutions for organizations, integrating Global Talent Acquisition, Cross-Border HR Management, and Multicultural Workforce Development strategies.• Spearhead the configuration of company’s HRM, aligning modules with International HR Strategy, ensuring compliance with labor laws, and optimizing Tech Industry Recruitment.• Provide internal consultation, analyzing HR challenges, incorporating Diversity and Inclusion Advocacy, International Compensation Expertise.• Develop competency profiles, established salary grades, and pioneered HR department setups, applying Global HR Policy Implementation and ensuring compliance with labor laws.• Supervise HR analysts, ensuring HRIS implementation, training, and the delivery of excellent customer service, incorporating Talent Mobility Management and Cross-Border HR Management. -
Human Resources ManagerErl Telecoms Services Limited Sep 2019 - Aug 2024Lagos, Nigeria• Spearheaded the establishment of the HR department, implementing best practices, and ensuring cost-efficient operations aligned with business needs.• Formulated comprehensive HR policies and procedures, increasing legal compliance by 90%, including talent acquisition, performance management, compensation, and remote work.• Enhanced diversity and inclusion through strategic talent acquisition, reducing time-to-fill by 70% and coaching managers on recruitment best practices.• Developed a transparent salary structure, conducting pay surveys and job evaluations, boosting employee morale by 50% while maintaining cost control.• Implemented organization-wide training based on needs assessments, reducing absenteeism by 60%, and designed a performance management system linked to reward initiatives.• Established HR as a trusted resource, fostering an atmosphere of expertise and consultation, contributing to a positive work environment. -
Human Resources GeneralistBusiness Travel Management Ltd Nov 2017 - Sep 2019Nigeria• Formulated cost-effective initiatives, bolstering morale and productivity while reducing absenteeism by 60% and increasing retention by 35%.• Executed global talent acquisition strategies, optimizing efficiency in tech industry recruitment and ensuring multicultural workforce development.• Established cross-border HR management processes, aligning with African labor laws compliance and international compensation expertise for effective employee selection.• Improved service quality through global HR policy implementation, internal quality performance indicators, and cross-cultural employee relations.• Developed a cross-cultural workforce, fostering diversity and inclusion advocacy, and implemented tech sector compliance measures for organizational success. -
Customer Service/ Administrative PersonnelSouth African Airways Jul 2011 - Aug 2017Nigeria Improved morale and ensured excellent discipline and grooming standards among employees through coaching. Displayed excellent motivational leadership, delegated and mentored subordinates in order to facilitate customer satisfaction. Devised cost-effective initiatives and morale-boosting programs that increased employee satisfaction and productivity. -
Talent Acquisition SpecialistSafefleet Logistics Limited Jun 2009 - Jan 2011Lagos, Nigeria•• Slashed time-to-fill by 30%, strategically establishing a robust passive talent pipeline, ensuring prompt and effective talent acquisition in diverse, tech-driven environments.• Pioneered global talent acquisition, optimizing recruitment for efficiency and effectiveness in the dynamic tech sector across diverse regions.• Analyzed global recruitment metrics, identifying gaps and trends, driving strategic decision-making for continuous process improvement across international tech landscapes.• Led end-to-end recruitment life-cycle, implementing initial assessments, interviews, offers, and developing talent benchmarking and assessment policies for international tech talent.
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Intern (Siwes)International Institute Of Tropical Agriculture (Iita) Apr 2010 - Sep 2010Nigeria
Lady Mercedes Ifon Gphr®, Phri, Mba-Hr Education Details
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Business Administration And Management, General -
Women In Leadership -
Botany
Frequently Asked Questions about Lady Mercedes Ifon Gphr®, Phri, Mba-Hr
What company does Lady Mercedes Ifon Gphr®, Phri, Mba-Hr work for?
Lady Mercedes Ifon Gphr®, Phri, Mba-Hr works for Starguide Hr Consulting Limited
What is Lady Mercedes Ifon Gphr®, Phri, Mba-Hr's role at the current company?
Lady Mercedes Ifon Gphr®, Phri, Mba-Hr's current role is Managing Partner.
What schools did Lady Mercedes Ifon Gphr®, Phri, Mba-Hr attend?
Lady Mercedes Ifon Gphr®, Phri, Mba-Hr attended University Of Lagos, Lagos Business School, Pan-Atlantic University, University Of Lagos.
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