Mercedes Allen Email & Phone Number

Greater Denver Area

- Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back by taking actions daily to contribute to a building wide NPS of 85%- Effectively opens and closes the venue, ensuring all departments have completed required duties leading to successful shift transitions- Managing day-to-day operations including monitoring and taking actions to improve daily labor ratios; making adjustments to the TA to ensure coverage in all theaters while maximizing guest experience and server par; and managing building resources to support FOH and BOH to run effectively, efficiently, and with a focus on quality assurance- Resolving guest issues to guest satisfaction by actively listening, assessing the situation, providing the appropriate recovery- Resolving daily interpersonal server issues by actively coaching and providing leadership- Spearheaded the effort to engage in daily shift meetings with all servers to ensure a successful PM1 round- Professionally communicates to resolve all service issues in all areas of the building (inter-management, kitchen, runners, servers, bar, etc) and keep staff informed of daily events, upcoming events, and relevant developments- Maintains an upbeat and positive presence on the floor, cycling through theaters, service bar, bar, and kitchen, during operations, ready and available to jump in an assist and/or assign the appropriate resources to get the job done- Maintains a distraction-free guest experience by spending time in theaters enforcing the no-talk/texting policy through education, guest warnings, and guest ejections according to company standards- Accurately performs staff and department checkouts, following company expectations of proper/safe money handling standards while maintaining proper cash handling procedures are followed- Ensures all payments are accounted for (cash and credit vouchers), all comps are verified and staff has been properly developed on tip declaration

Albuquerque, New Mexico Area

- Maintaining sales floor by keeping sales floor stocked and cleaned, flexing product and adjusting signage accordingly- Providing high quality guest service and applying innovative sales techniques as part of an "end-to-end" sales team; including understanding guest needs, finding products to match, educating customers on product specifications and adding additional merchandise to the sale- Daily use of technology knowledge from troubleshooting issues to knowing product specifications and staying up-to-date with electronic and media product releases

Albuquerque, New Mexico

- Helped store manager with daily operations and procedures as well as assisted with executing period planners that included moving merchandise, creating displays, and updating signage- Performed opening and closing duties, including cash handling and sales and banking records, reporting daily statistics to district manager, creating daily sales and driver goals and daily onboarding of associates at the start of their shift- Guided and set examples for sales associates through demonstrating top tier customer service- Responded to customer complaints and concerns, resolving issues to the satisfaction of the customer and company, and finding ways to enhance the daily customer experience- Selected, trained, and onboarded new talent

Littleton

• Greeted guests with professional and friendly demeanor upon their arrival and departure on a daily basis• Assisted guest on inquiries and followed up answers ensuring they had a great experience• Answered phone calls in a polite and obliging manner, recorded daily outgoing voicemail listing of showtimes• Liaised between management and guest to satisfy special arrangements and requests• Responsible for ensuring the cinema main lobby was impeccable, spotless and presentable for welcoming first impression• Worked with management to improve processes ensuring cleanliness, efficiency, and the highest possible guest experience• Cross trained with food service department to runner orders and bartend during high volume times reducing wait times• Recognized by management as the standout Concierge team member

Denver

• Planned educational development for K-12 school teachers across the United States as well as a STEM expos in each location• Managed partnerships between our non-profit and school districts/universities in Denver, Chicago, and Washington D.C.• Executed 6 events, each with $100,000 budgets and participation ranging from 100 - 1000 individuals that included the general public, school district administrators, and school teachers, as well as influential STEM education consultant experts• Ran Share Fair Nation’s social media accounts (Twitter, Facebook and Instagram) keeping events information up to date• Created my personal business TeachersFirst LLC to work as a contractor for Share Fair Nation, nonprofit, 501c3 organization

Greater Denver Area

• Instructed and adjusted curriculum to meet the needs of 6 periods of targeted math intervention for 14 students identified as "below basic" proficiency with a goal of raising students to proficient or above• Instructed two students first semester which resulted in them surpassing their 300 Quantile yearly growth goal• Coordinated after school student celebration with participation of 60+ middle schoolers, 3x the expected turnout• Identified as a highly effective fellow and selected to be part of an Opportunity Gap Action Team• As a colleague-voted Team Lead, effectively implemented weekly collaboration meetings, unified the use of Google Docs to improve communications, was the liaison between coordinators and 6th grade fellows, and led planning for On-Track content for the 6th grade team• Created and designed curriculum for an after school program, Strong Young Girls, to promote self-confidence, community service, and leadership skills

Greater Denver Area

• Conducted two intervention groups of 12 students each for math with a grade-level growth goal of 250 Quantiles (or 1.5 years)• Provided push-in, whole classroom support for the entire 5th grade class of 59 students that resulted in two students growing from proficient to advanced and seven students moving to on-track in their SMI• Instructed students with Do The Math curriculum based on Common Core Standards• Coached students with 75-90% attendance while using data to track progress and implement personalized incentive programs• Created and implemented behavior management action plans for 5th grade students • Implemented one year-long math initiative that grew in participation from eight students to 26 students over a one-month period• Organized two math events to increase student involvement in mathematics that included a math fun night and education carnival with whole school participation and $290.00 in-kinded• Applied knowledge of Common Core Standards and Do The Math curriculum to weekly tutoring opportunities outside of the scheduled work day• Spoke of my City Year experience and student-based results at the Red Jacket Gala to help fundraise over $200,000 for City Year Denver

Colorado Springs, Colorado Area

• Completed training and received certification in all areas of restaurant operations including food preparation, cashier operations, customer service, and food presentation• Helped to train incoming crew members on grill, front counter, and drive-thru procedures/operations• Resolved customer complaints to satisfaction that resulted in future purchases from said customers• Sought additional training opportunities while actively shadowing management in order to gain managerial experience

Bachelor Of Science (Bs), International Business, 3.58

Activities and Societies: Director of Journalism for Young Americans for LibertyGraduated Cum Laude; Director of Journalism for Young.

Bachelor Of Science (Bs), International Business

Activities and Societies: Young Americans for Liberty