Mercedes Allen Email & Phone Number

Greater Denver Area

- Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back by taking actions daily to contribute to a building wide NPS of 85%- Effectively opens and closes the venue, ensuring all departments have completed required duties leading to successful shift transitions- Managing day-to-day operations including monitoring and taking.

Albuquerque, New Mexico Area

- Maintaining sales floor by keeping sales floor stocked and cleaned, flexing product and adjusting signage accordingly- Providing high quality guest service and applying innovative sales techniques as part of an "end-to-end" sales team; including understanding guest needs, finding products to match, educating customers on product specifications and adding.

Albuquerque, New Mexico

- Helped store manager with daily operations and procedures as well as assisted with executing period planners that included moving merchandise, creating displays, and updating signage- Performed opening and closing duties, including cash handling and sales and banking records, reporting daily statistics to district manager, creating daily sales and driver.

Littleton

• Greeted guests with professional and friendly demeanor upon their arrival and departure on a daily basis
• Assisted guest on inquiries and followed up answers ensuring they had a great experience
• Answered phone calls in a polite and obliging manner, recorded daily outgoing voicemail listing of showtimes
• Liaised between management and guest to satisfy special arrangements and requests
• Responsible for ensuring the cinema main lobby was impeccable, spotless and presentable for welcoming first impression
• Worked with management to improve processes ensuring cleanliness, efficiency, and the highest possible guest experience

Denver

• Planned educational development for K-12 school teachers across the United States as well as a STEM expos in each location
• Managed partnerships between our non-profit and school districts/universities in Denver, Chicago, and Washington D.C.
• Executed 6 events, each with $100,000 budgets and participation ranging from 100 - 1000 individuals that included the general public, school district administrators, and school teachers, as well as influential STEM.
• Ran Share Fair Nation’s social media accounts (Twitter, Facebook and Instagram) keeping events information up to date
• Created my personal business TeachersFirst LLC to work as a contractor for Share Fair Nation, nonprofit, 501c3 organization

Greater Denver Area

• Instructed and adjusted curriculum to meet the needs of 6 periods of targeted math intervention for 14 students identified as "below basic" proficiency with a goal of raising students to proficient or above
• Instructed two students first semester which resulted in them surpassing their 300 Quantile yearly growth goal
• Coordinated after school student celebration with participation of 60+ middle schoolers, 3x the expected turnout
• Identified as a highly effective fellow and selected to be part of an Opportunity Gap Action Team
• As a colleague-voted Team Lead, effectively implemented weekly collaboration meetings, unified the use of Google Docs to improve communications, was the liaison between coordinators and 6th grade fellows, and led.
• Created and designed curriculum for an after school program, Strong Young Girls, to promote self-confidence, community service, and leadership skills

Greater Denver Area

• Conducted two intervention groups of 12 students each for math with a grade-level growth goal of 250 Quantiles (or 1.5 years)
• Provided push-in, whole classroom support for the entire 5th grade class of 59 students that resulted in two students growing from proficient to advanced and seven students moving to on-track in their SMI
• Instructed students with Do The Math curriculum based on Common Core Standards
• Coached students with 75-90% attendance while using data to track progress and implement personalized incentive programs
• Created and implemented behavior management action plans for 5th grade students
• Implemented one year-long math initiative that grew in participation from eight students to 26 students over a one-month period

Colorado Springs, Colorado Area

• Completed training and received certification in all areas of restaurant operations including food preparation, cashier operations, customer service, and food presentation
• Helped to train incoming crew members on grill, front counter, and drive-thru procedures/operations
• Resolved customer complaints to satisfaction that resulted in future purchases from said customers
• Sought additional training opportunities while actively shadowing management in order to gain managerial experience

Bachelor Of Science (Bs), International Business, 3.58

Activities and Societies: Director of Journalism for Young Americans for LibertyGraduated Cum Laude; Director of Journalism for Young.

Bachelor Of Science (Bs), International Business

Activities and Societies: Young Americans for Liberty