Mercedes Hill Email & Phone Number

San Francisco

Captained private dining events in a high-energy, fast-paced restaurant utilizing extensive customer service and multitasking skills serving party sizes ranging from 10 to 300 guests with $1,000 to $20,000+ price points. This demanded serving as the conduit between the client, kitchen, and management to ensure accurate and timely execution of the event, as well as delegating responsibilities to a staff of 1 to 10 before, during, and after the event. Served the main dining floor employing detailed menu knowledge to drive sales and customize guest experiences.

Emeryville, Ca

Responsible for opening and closing bar duties including occasionally aiding in the site's liquor inventory. Trained new bartenders on service and drink standards as well as existing staff on new/seasonal cocktails. Managed multiple tasks while simultaneously maintaining a friendly and comfortable environment for the guests, employing extensive cocktail and food menu knowledge. Tended a 12 seat, full-service bar in addition to making and garnishing all specialty alcoholic and non-alcoholic drinks for the main dining floor of the restaurant.

Berkeley, Ca

Trained and monitored new employee development of service standards including use of equipment, customer service, and product knowledge. Spearheaded various tasks crucial to maintaining store excellence such as product sampling for patrons to detail cleaning parts of the store. Relayed information from management to baristas regarding current promotions or changes in operations. Cultivated ongoing relationships with customers and co-workers. Maintained cash registers and prepared bank deposits. Prepared food and supply orders.