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Mercee Walls Email & Phone Number

Utilities Customer Service Representative II at City of Riverside
Location: Riverside, California, United States 3 work roles 3 schools
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Current company
City of Riverside
Role
Utilities Customer Service Representative II
Location
Riverside, California, United States
Company size
1127 employees

Who is Mercee Walls? Overview

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Quick answer

Mercee Walls is listed as Utilities Customer Service Representative II at City of Riverside, a company with 1127 employees, based in Riverside, California, United States. AeroLeads shows a matched LinkedIn profile for Mercee Walls.

Mercee Walls previously worked as Eligibility Technician II at Riverside County Department Of Public Social Services and Human Resources Assistant at County Of Riverside. Mercee Walls holds Master Of Business Administration - Mba, Business Administration And Management, General, 4.0 from University Of Phoenix.

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Email format at City of Riverside

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City of Riverside

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Profile bio

About Mercee Walls

I have 18 years of professional and educational level experience; including extensive customer service experience and training. My competencies are as follows: Providing exceptional organizational and time-management skills to drive optimal efficiency. Maintaining confidential and electronic files and records. Completing calendar management, budgeting, project management, and records maintenance; adhesion to organizational procedures and policies. Development of new hire packages and orientation presentations. Comprehension of key HR principles including diversity, equity, and inclusion. Composing and disseminating reports. Balancing multiple tasks within deadline-driven atmosphere(s) while providing top-level customer service and maintaining strict attention to detail. Relevant staffing experience, critical thinking, and motivational skills driving teams and individuals to peak results.

Current workplace

Mercee Walls's current company

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City of Riverside
City Of Riverside
Utilities Customer Service Representative II
united states
Website
riversideca.gov
Employees
1127
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3 roles

Mercee Walls work experience

A career timeline built from the work history available for this profile.

Utilities Customer Service Representative Ii

Current
City Of Riverside

Riverside, California, United States

  • Communicates through various channels, telephone, mail, email, etc.
  • Processes utility applications and assesses fees ensuring city requests and requirements are satisfied.
  • Investigates, and resolves complaints pertaining to utility billing; computes and prepares utility bills; budgets, reviews, audits, analyzes, and reconciles residential and commercial accounts.
  • Provides training and instruction on department workflows and processes.
  • Utilizes various computer… Show more
  • Utilizes various computer systems to assist in all customer service functions.
Sep 2022 - Present

Eligibility Technician Ii

Riverside County Department Of Public Social Services

Hemet, California, United States

  • Organizational success through management of daily operations and special projects.
  • Reviewed and evaluated applications and determine applicant eligibility.
  • Performed case determination and redetermination, through applicable policies and procedures for local, state, and federal programs.
  • Notated and maintained extensive written case narratives/journals for departmental compliance and state regulations, i.e., interviewed, data entry, proofreads, edits, reviews, and… Show more
  • Notated and maintained extensive written case narratives/journals for departmental compliance and state regulations, i.e., interviewed, data entry, proofreads, edits, reviews, and analyzes documents, for accuracy and.
  • Utilized multiple local, state, and federal computer systems to retrieve customer’s personal/applicable information.
Nov 2019 - Sep 2022

Human Resources Assistant

County Of Riverside

Moreno Valley, California, United States

  • Confirmed software training and evaluation completions; exercised a high degree of independent judgment, tact, and confidential discretion.
  • Provided administrative support for designated office staff.
  • Streamlined workshops, training programs and orientations.
  • Maintained collaborative-professional working relationships.
  • Collaborated with departments to resolve, analyze policies and procedures, during the Pandemic.
  • Interpreted departmental policies and regulations… Show more
Jan 2019 - Nov 2019
Team & coworkers

Colleagues at City of Riverside

Other employees you can reach at riversideca.gov. View company contacts for 1127 employees →

BH Brian Hawkey Brian Hawkey Colleague at City Of Riverside Dayton, Ohio, United States, United States View → MW Mark Wymore Mark Wymore Colleague at City Of Riverside Riverside, California, United States, United States View → KJ Keith Julie Keith Julie Colleague at City Of Riverside Riverside, California, United States, United States View → MR Mark Ripley Mark Ripley Colleague at City Of Riverside Greater Seattle Area, United States View → CS Christine Spahr Christine Spahr Colleague at City Of Riverside Riverside, California, United States, United States View → MM Monique Morrison-Cook Monique Morrison-Cook Colleague at City Of Riverside Riverside, California, United States, United States View → MT Matt Takahashi Matt Takahashi Colleague at City Of Riverside Riverside, California, United States, United States View → SL Steve Loner Steve Loner Colleague at City Of Riverside Temecula, California, United States, United States View → VK Victor Keroles Victor Keroles Colleague at City Of Riverside Hemet, California, United States, United States View → NS Nowella Skibbe Nowella Skibbe Colleague at City Of Riverside Milwaukee, Wisconsin, United States, United States View →
3 education records

Mercee Walls education

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

University Of Phoenix
FAQ

Frequently asked questions about Mercee Walls

Quick answers generated from the profile data available on this page.

What company does Mercee Walls work for?

Mercee Walls works for City of Riverside.

What is Mercee Walls's role at City of Riverside?

Mercee Walls is listed as Utilities Customer Service Representative II at City of Riverside.

Where is Mercee Walls based?

Mercee Walls is based in Riverside, California, United States while working with City of Riverside.

What companies has Mercee Walls worked for?

Mercee Walls has worked for City Of Riverside, Riverside County Department Of Public Social Services, and County Of Riverside.

Who are Mercee Walls's colleagues at City of Riverside?

Mercee Walls's colleagues at City of Riverside include Brian Hawkey, Mark Wymore, Keith Julie, Mark Ripley, and Christine Spahr.

How can I contact Mercee Walls?

You can use AeroLeads to view verified contact signals for Mercee Walls at City of Riverside, including work email, phone, and LinkedIn data when available.

What schools did Mercee Walls attend?

Mercee Walls holds Master Of Business Administration - Mba, Business Administration And Management, General, 4.0 from University Of Phoenix.

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