Lead overall portfolio of Workday HR technology for 10,000 employees and multiple companies. Lead strategies, advise on industry best practices, establish governing rules for AMS and post production support long term.

Lead overall delivery of Workday deployments and HR technology advisory support.

Lead overall delivery for a portfolio of Workday implementations in the state and local government, and commercial industries.• Responsible as executive contact and leader for state and local government clients.• Managed evaluating and consulting client needs and driving business development on existing clients.• Partner with sales organization on key pursuits, including advising potential clients on the implementation process. Responsible for RFP responses, managing oral presentations and guiding the development of SOW’s. • Serve as people leader for a group of 5-10 functional and technical managers. Responsibilities include: mentorship, career guidance, annual feedback and reviews, weekly touch bases to review status and provide guidance on issues, and regular updates to career goals.

Lead overall delivery for a portfolio of Workday HCM, finance implementations in the healthcare, state and local government, education, and commercial industries. Managed 100+ projects of Workday global medium to large-scale ERP deployments.• Accountable as executive contact and leader for Workday clients, with a managed revenue target of $25M.• Responsible for continuous communication with the project executive leaders and managed the engagement team with large-scale ERP deployments.• Partnered with sales organization on key pursuits, including advising potential clients on the deployment process. Responsible for RFP responses, managing oral presentations and leading the development of SOW’s, including final review and approval. Target pipeline is $25M-30M in active pursuits.• Served as people leader for a group of 5-10 engagement directors and managers. Responsibilities include: mentorship, career guidance, annual feedback and reviews, weekly touch bases to review status and provide guidance on issues, and regular updates to career goals.• Staffed, managed, and mentored Engagement Managers and Engagement Directors. Maintained high morale through career guidance, promotions and employee retention.• Partnered with sales team to provide delivery guidance on sales pursuits. Managed and approved response for proposal, statement of work and change orders prior to delivery to client to ensure delivery success. • Named top sales support for 2021 and 2022 for commercial west portfolio.• Executive sponsor for all Commercial West accounts which includes managing project success, project staffing, road mapping for future deployments and ensure adherence to statement of work. • Successfully achieved sales quota in the west commercial region of $30M+ with 100% success and 98% customer satisfaction and a margin of 38%.

Managed the growth of Workday global HCM and finance in the west and central regions through sales, staffing and delivery.• Accountable for overall client relationship for a portfolio of clients, including quality assurance and formal client satisfaction surveys. Achieved 100% client satisfaction for all completed implementations.Anthony Mercer mercer_anthony@hotmail.com Page 2• Managed a portfolio of clients and teams as the executive, with a revenue target of $25M.• Partnered with sales organization on pursuits, including advising clients on the implementation process. Responsible for RFP development, managing oral presentations, and the final approval of SOW’s. Target pipeline is $25M-$30M in active pursuits.• Responsible for adherence to Workday and IBM methodologies on all client engagements.• Enhanced go-to-market offerings by integrating advisory services and offshore support, expanding service capabilities.• Established and cultivated a high-performance team, fostering leadership development, and reducing salary costs by 40%.• Interviewed, hired and mentored new hires with best pro-active approaches to help them be successful when they manage clients. • Provided best practices to sales team for clear definition of scope, level of effort, and estimates. Drove new logo sales with RFP development and orals presentations.• Managed Portfolio of clients with new sales, up-sales and postproduction sales with driving “Client for Life” methodology. • Managed direct report Engagement Managers end of year reviews, defined metrics to continue career development, and continued to have Executive Oversite to their clients.

Directed PMO group in managing global, business process outsourcing engagements• Led a $5M transformation project to outsource HR services for a global technology company, as part of a 3-year, $5M contract covering 77,000 employees globally; led a global team of over 50 resources through a full suite Workday deployment.• Successfully managed the implementation of an overall technology solution for internal forecasting to determine resource utilization. • Ensure the client takes advantage of Workday best practices. • Identifies opportunities to position other service offerings.• Ensures the client can serve as a reference upon completing their implementation. • Presents client with change orders in the event they're asking Consultants to perform tasks that are outside the scope of the SOW.

Managed HR and finance systems for the company, effectively managing a 10 person staff and the P&L of a $20M portfolio of HR and finance software solutions.• Managed HRIS for the entire company portfolio. Software managed: ADP, Microsoft, Oracle, Ceridian, Dayforce, Enwisen, Kronos, Empower, Silkroad, Fidelity, and Charles Schwab. • Effectively managed an overall infrastructure technology solution for internal benchmarking of company benefits and compensation data to determine vendor contracts year to year. • Managed a team of program managers to document business requirements, work with key stakeholders and continue to support HR and finance for 36 subsidiaries and 12,000 employees.

Managed projects and cross functional team in fast-paced, results-oriented environments including; H&W System Configuration, HR/Payroll, manage internal agency resources and external vendor resources, develop project plans, track project tasks, and develop and control the project’s schedule. • Implemented new Ceridian clients by reviewing contracts and managing resources for required workflow from discovery/planning, development, production and delivery.• Proposed contract costs to clients based on complexity of the project and defined scope changes during project to keep projects on budget.• Partnered with agency team members and vendors to ensure accurate transfer of data; 834 EDI carrier feeds, Cobra Exports and Flexible Spending accounts. Utilized SQL queries, Pervasive, Cronacle, Excel, Access and other reporting tools.• Completed project specification documents and managed resources through completion of tasks, such as: scope change requests, plan design and setup and carrier billing materials. Ensured accuracy of documents and collaborated with teams to work through 7 Phase Process Methodology.• Participated in lean event efficiency workflow/process improvements. Carried out new lean workflow/processes throughout cross functional team deliverables.• Provided leadership and career guidance for a team of direct reports, consisting of senior managers and functional leads.• Met with all project stakeholders to lead internal/external project meetings.• Managed forecasts, estimates, RFP requests and SOWs, and orals presentations for all active pursuits.

Trained multiple classes in operations support including; System Performance Specialists, Service Delivery Managers, Benefit Processors, and Benefit Representatives. Accountable for the development and implementation of training materials for use in business development, client support, production, system analysis, quality recommendations and report development.• Trained over 100 new employees in a four month ramp period. Successfully developed and delivered course curriculum on how to manage 3rd party health care administration.• Managed, organized, and updates client support for ADP web tools and Ad-hoc report writer directly to clients managed through 3rd party administration.• Designed and implemented R&R Report Writer, Toad, Access reports in support to client’s needs. Properly Project managed all timelines with report completion before all deadlines.

Responsibilities relating to general management included but were not limited to operations training, course development, web-based curriculum development, customer and client services, day-to-day operations, and project management of new clients. Responsibilities relating specifically to project management included, but were not limited to organizing project plans, setting key milestones and dates, and managing all operational contacts according to implemented plan.• Designed, developed and delivered classes for multiple inbound/ outbound call centers with an average pass rate of 96%. • Managed twenty (20) plus new hires and successfully reduced attrition by 5% with employee retention on a bi-weekly scale. • Project managed all client issues with achievement of key client milestones. Increased client seat bid by 20% with satisfaction in operation delivery.• Traveled to off-site locations to deliver training to clients, trainers and managers, with an average training evaluation rating of 98% or higher.