Management of initiative pipeline from Business Banking and Wealth lines of businessWorking with stakeholders to understand business objectives and prioritiesBuilding roadmap of initiatives

- Leading Agile project team- Facilitation of Agile meetings and rituals- Sprint planning and management- budget management and billing- Client relationship management

- Management of content team to deliver ANZ Wealth digital content initiatives.- Creation of microsites, content marketing articles and content updates. - Platform owner for multiples Content Management Systems. - Senior stakeholder management across ANZ Wealth business units.- Prioritisation of competing business initiatives.- Increased efficiency through redefined processes.- Champion of user experience and SEO best practice.- Set up of offshore resource model.

Consulting as part of a lean transformation project at IAG:- Provided support and guidance to PMO as it moved from a traditional portfolio approach to a lean governance approach (iterative development based on customer insights, hypothesis testing and creation of MVPs).- Facilitation of sessions to develop IAG lean delivery framework.- Creation of visual systems to promote communication, transparency and accountability.- Facilitation of leadership team daily stand ups to drive progress.

Managing multiple, concurrent digital projects including:- Launch of Michelle Bridges 12WBT website in the USA.- Development of 12WBT iOS app- Marketing projects including SEO initiatives, AB testing, trigger emails, remarketing emails, website redesign.- Product development projects including expansion of 12WBT from 4 rounds per year to 8 rounds per year, Pregnancy programs and integration with Woolworths shopping cart.Projects were managed using Agile principles.

- Management of a program of complex web development projects using Agile methodology - Prioritisation of Product Backlog to meet strategic objectives- Driver of flow of good quality, timely user stories and wireframes- Implementation of third party applications to improve the customer experience and increase conversion- Sprint planning and communication- Management of internal client relationships and with external vendors- Effective people manager and leader- Agile advocate and driver of continuous improvement

Responsible for the successful implementation of web development projects for a large portfolio of clients. This included:- Definition of project from solution design through to launch- Creation of project plans using Microsoft Project- Determining roles and responsibilities, assigning tasks and communicating expectations- Management of client meetings and all other communication- Quality assurance through regular project meetings and post-implementation meetings- Project reporting- Resource management- Managing production of proposals and pitchesClients included Coca-Cola, Westpac, Roche, Blackmores.

- Managing the scope, timeline, budget and deliverables of web re-development projects.- Client relationship management. - Monitoring fee income and billing schedules.- Briefing and assigning work to development and creative teams.- Preparing cost estimates and quotations for client projects.- Chairing internal project team meetings.- Managing and monitoring all day-to-day project activities.- Managing the design, production, testing and dispatch of EDMs.Clients included Multiplex, ING Direct, Law Society of New South Wales, iNova.

- Co-ordination of redevelopment of British Council country websites using User Centred Design- First line web site support to webmasters in British Council offices in 14 countries across East Asia- Web site maintenance using Open Text (www.opentext.com) content management system. This included guidance on template selection, information architecture, copy editing and trouble shooting- Set-up and support of EDM system- Produced podcasting portal showcasing the work of creative thinkers from the UK- Development and implementation of strategic communication plan

- Management of projects in the areas of change (of working culture and ways of working), development of new products and services and infrastructure involving staff in 30 countries- Provision of consultancy services to internal customers to enable them to deliver against agreed objectives- Procurement and contracting of services- Design, delivery and evaluation of training courses and workshops- Knowledge management using an online collaborative tool (Microsoft SharePoint) to develop a community of practice.Managing budget of £2.2m per annum using SAP

Management of international development projects in Eastern Europe and Central Asia in the areas of Education and Primary Healthcare. Responsibilities included:- Managing budgets of approximately £5m, in mixed currencies- Monitoring of project process remotely and through in-country visits- Negotiation of contracts with donor organisations, project partners and specialist consultants- Management of risk in countries where communication is challenging and there are significant cultural considerations- Tracking new business opportunities, identifying suitable project partners and writing project bids for competitive tender- Management of project team in pressured environmentClients included The World Bank, Asian Development Bank and European Commission

Management of scholarship programmes to bring foreign Masters-level students to study in the UK. Responsibilities included:- Service design, contract negotiation, management and delivery- Budget management, financial reporting and invoicing- Managed team of 30 staffClients included the UK Foreign and Commonwealth Office, overseas governments and other smaller donor organisations

Managed the prestigious Chevening Scholarship Programme in eighteen countries in the Middle East and North Africa. This involved:- Managing the relationship with the client (the UK’s Foreign and Commonwealth Office). - Supervising a team of three staff to delivery contracted services, securing places for scholars at UK Universities, making travel arrangements, setting up bank accounts, making payments, providing welfare support and academic monitoring.