Mercedes Russell Email & Phone Number

Broomfield, Colorado

Westminster, Co

* Ensured store presentation standards were met throughout all moves and construction. * Worked independently to ensure all projects got completed properly. * Upheld the adaptability to re-prioritize workload as needed.* Quick problem solving of any issues that arise and taking proper steps to elevate any issue that was outside of my capability to resolve. * Adept at managing multiple different tasks at the same time – from planning and organizing future workload while at the same time overseeing a team working on multiple different projects.

Fort Collins, Colorado Area

* Retained and developed high-performing team of presentation experts.* Planned and organized the workload for each week in advance, utilizing multiple reporting and forecast tools and technology. * Ensured all planogram execution met brand guidelines and goals. * Able to think creatively to come up with innovative solutions to unexpected issues.* Maintained the flexibility to alter plans based on store needs and accessibility. * Coordinated with other leaders in the store to execute large projects.

Fort Collins, Colorado Area

* Developed and lead a team of Guest Service Assistants* Performed initial interviews to determine a candidate’s potential for success in a front-end role.* Mainstream the training process to ensure all new team members received proper onboarding and support for all front lane operations.* Prepared and maintained the schedule for all guest experience team members.* Upheld attendance and performance standards with all direct team members. * Encouraged and stimulated team members to improve in many areas such as Red Card goal attainment and new process rollouts. * Exceptional judgement when communicating difficult issues and managing confidential information.

Loveland, Co

* Maintained cleanliness at the front end, interacted with guests, supervised cashiers, and monitored store sales and red card goals. * Supported high levels of customer service by addressing inquiries in a timely manner and with a sense of urgency.* Oversaw proper training and onboarding of all new guest experience team members.* Responsible for performing closing cash drawer audits; created store deposit, prepared cash drawers for following day, as well as maintained the safe.

Bachelor Of Arts - Ba, Psychology, Summa Cum Laude

Associate Of Arts - Aa, General Studies