Mercina K. Email & Phone Number

With over twelve years of experience in project management, data analysis, and business process re-engineering, I am a Service Delivery Lead at Interfacing, a leading provider of business process integrated management solutions. I oversee the planning, execution, and delivery of complex projects for clients across various industries, ensuring innovative and cost-effective solutions that meet their needs and expectations.I am passionate about using technology to optimize and automate business processes, enhance data quality and integrity, and enable data-driven decision-making. I have successfully led and implemented multiple automation projects using tools such as PowerApps, Microsoft Flow, Sharepoint, SAS Enterprise Guide, Power BI, Tableau, and Google Maps resulting in improved efficiency, performance, and outcomes for the clients. In addition, I have strong communication and relationship-building skills that help me collaborate with business development, stakeholders, and external partners. My professional goal is to contribute to the digital transformation and quality improvement of businesses and organizations.A small selection of my key projects and accomplishments includes:Leadership and Client Satisfaction: Assumed leadership of a project on the brink of losing funding due to significant client dissatisfaction. Implemented a proactive communication strategy with the client. Utilized design thinking principles and facilitated interactive workshops to elucidate the theory and practical applications of Business Continuity Management, tailoring content to suit divisional operations effectively. This resulted in a 30% improvement in client satisfaction and sustained project funding.ERP Implementation and Process Improvement: Organized and supervised resources and deliverables for a process identification project with an insurance company nearing completion of its ERP Implementation Project, utilizing DS365. All project deliverables, such as process catalogue creation, master data identification, SME interviews, process improvement opportunities, KPI identification, and SOP generation, were successfully completed within the allocated hours outlined in the Statement of Work (SOW), ensuring a 25% increase in operational efficiency.Cost Reduction and Risk Management: Identified and reduced 15% overhead costs, reduced risks for resource utilization by standardizing solution delivery through the creation of turnkey service offerings. Initiated USD$500K cost reduction initiatives for high-profile accounts with a consolidated value above USD$25K.

Listed skills include Leadership, Writing, Team Building, Insurance, and 45 others.

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  Service Delivery Lead

  Interfacing.

  Mar 2022 - Present - Greater Montreal Metropolitan Area

  - Create Project Plans.- Monitor task delivery and project schedules.- Identify Risks and Mitigation Strategies- Coach and Train the Team to deliver requirements on time.- Define strategy with business development to address risks/issues/delays- Identify scope creep, and suggest alternatives for ensuring project time and quality is met.