Call Center Agent
Singapore
I completed a dynamic 6-month internship at Terra Systems Pte Ltd, where I had the unique opportunity to contribute during the challenging times of COVID-19. Terra Systems partnered with Immigration & Checkpoints Authority (ICA) and the Ministry of Health (MOH) to provide essential services. As a Call Centre Representative, I assisted individuals navigating immigration processes, addressed health-related inquiries, and ensured a positive experience for each caller.Additionally, my language correction skills, particularly in Tamil, were recognized, leading to an expanded role. I was asked to assist the Ministry of Law's Department, where I corrected mistakes in scripts and converted text to speech. This experience not only allowed me to apply my language proficiency but also contributed to the effective communication of important information. Through these diverse responsibilities, I honed my communication skills and made meaningful contributions to public health, immigration facilitation, and language correction during a critical period