Ticketing Agent, Customer Support, Ramp coordination and supervision, Flight Check-in.Provided customer support for airline tickets, reservations, and cancellations.Resolved customer complaints and inquiries in a timely and efficient manner.Provided excellent customer service to ensure customer satisfaction.I am a highly skilled and experienced virtual support specialist with a proven track record of providing excellent customer service. I have a deep understanding of the airline industry and proficient in all aspects of customer support, including airline ticketing, reservations, and cancellations. I am also an excellent problem solver and have a knack for resolving customer complaints and inquiries in a timely and efficient manner. I am always willing to go the extra mile to ensure customer satisfaction.

• Process salary payments and transfers on Neft and Remita platforms.• Collate and analyze data on cash movements, bank charges and interest rates.• Obtain feedback and recommendations for customers on service issues.• Carrying out reconciliation on customer accounts.

Participating and supervising project activities.Organizing sensitization events to create awareness on health issues in the community.Managing and allocating tools and resources to allow successful completion of project. Create detailed project report which informs organization on project progress.

Collating, analyzing, and updating information on the NOMIS databse

Team training and orientation for new team members on department procedures. Meeting, greeting and creating a positive shopping experience for customers.Handling customer complaints and queries in store and over the phone. Stock replenishment for sold items, process catalogue orders, maintain merchandise standards for the department and company.