Mercy Muriithi Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

As a Programme Assistant specializing in data and information management for UNEA outcomes, I contribute to the effective tracking and reporting of environmental progress. My role involves:1. Data Analysis & Reporting: Conducting in-depth analysis of UNEA outcomes reports to ensure accuracy, quality, and compliance. I review and manage reports submitted through the Portal, ensuring they meet high standards.2. Stakeholder Engagement: Organizing and leading briefings on UNEA outcomes, providing guidance to focal points and stakeholders to enhance reporting processes and outcomes.3. Progress Reporting: Drafting and submitting comprehensive progress reports that highlight key developments, milestones, and results related to UNEA 4/22, supporting informed decision-making.4. Collaboration & Coordination: Working closely with the Corporate Services Division to address queries and resolve technical issues related to the UNEA Monitoring and Reporting Portal. Coordinating with various teams to facilitate updates and decision-making.5. UI/UX Development: Collaborating on the development of a new UI/UX prototype for the UNEA resolution portal to improve user experience and functionality.6. User Data Management: Compiling and analyzing user registration and engagement data to support reporting and identify pilot countries for voluntary reporting.7. Portal Enhancement: Conduct analyses to optimize portal effectiveness and update user guides to ensure alignment with the current portal version.8. Event Preparation: Contribute to the UNEA Assembly corporate exhibition, showcase the impact of UNEA Resolutions, and participate as an exhibitor.9. Process Improvement: Developing templates and tools to streamline reporting workflows and improve efficiency for focal points.

Nairobi County, Kenya

Nairobi, Kenya

Support the Company to establish and operate its Customer Support departmentSupport the Company with Project Management and Planning activities with respect to clientimplementationsSupport with standardization, development of procedures, quality control, etc.Support with client retention and relationship management (incl. upselling)Support on client of the Odoo ERP systemProvide support to projects in implementationAcquire assignments for the CompanyDesign projects and formulate proposalsContribute towards diversification of the business of the CompanyContribute towards quality and operational excellence within the company

Nairobi, Kenya

Gained a deep understanding of customer experience, identified and filled product gaps and generated new ideas that grow market share, improve customer experience and drive growthCreated buy-in for the product vision both internally and with key external partnersContributed to product pricing and positioning strategiesCreator and owner of the product road mapResponsible for product and technology road map alignmentTranslated product strategy into detailed requirements and prototypesScope and prioritize activities based on business and customer impact/needsWorked closely with engineering teams to deliver with quick time-to-market and optimal resourcesDrove product launches including working with public relations team, executives, and other product management team members (needs clarified and role they are playing in product lifecycle).Evaluated promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyedActed as a product evangelist to build awareness and understandingWorked with the team to determine product business modelRepresented the company by visiting customers to solicit feedback on company products and services

Nairobi Kenya

Organized and translated over 100 technical and product requirements into use cases and test cases.Registered testing scenarios to verify engineering work.Review issues raised, replicate, and log for the product review.Wrote development story cards and led manual testingDesigned and set up a QA process Integrated testing and the delivery process by coordinating the staging and production release, guaranteeing security and speed to deliver value to our clients.Supported clients in different time zones (East and West Africa, Haiti, and Afghanistan) in the information systems and use of the ERP.Prepared over 20 technical documentation, standard operating procedures, and Work instructions.Supervised and coordinated the system's localization to seven languages: French, Spanish, Dari, Pashto, Amharic, and Tigrinya.Identified and analyzed potential clients and ensured proper intake steps.Project management and technical support in East and West Africa and Haiti.

Nairobi

Managed system release emails/ SMS, e-marketingSupervised and coordinated video editing and script creation for the software tutorials.Developed, designed, and maintained website and content creationMaintained the company’s YouTube ChannelPerformed analysis for every newsletter and website performance.

Kenya

Nairobi Kenya

2017-04 - 2017-09 Information System Support InternUNEP, Nairobi, Nairobi• Prepared methodological and analytical reports tailored to the specific project and client needs• Created prototypes of new designs and training materials• Provided support for computer information systems• Participated in development, programming, testing, debugging of software applications• Maintained technical documentation• Contribute to feasibility study and systems analysis• Drafted correspondence and communications• Researched and analyzed information into briefing papers, reports and project papers• Engaged in software development utilizing a wide range of technological tools and industrial Ethernet-based protocols

Eldoret, Kenya

• Networking of the whole hospital's machines• Troubleshooting of the network and internet issues• System administration to the hospital's system• Website and system development• Configuration of the switch as well as the firewall in the hospital• Printing and processing of Name tags• Formatting of computers and installation of programs• Ensuring the smooth operation of the hospital system• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients