Customer Service:Provide detailed information about job openings, application processes, and company services.Maintain a high level of client and candidate satisfaction through excellent communication and problem-solving skills.Administrative Support:Assist with the management of job postings on the company’s website and job boards.Maintain accurate and up-to-date records in the company’s CRM system.Schedule and coordinate interviews between clients and candidates.

• Ensured a seamless onboarding experience, resulting in 100% customer satisfaction.• Maintain a high first-call resolution rate while managing a large volume of technical support issues, typically over 200 tickets per week.• Ensure all risk and fraud queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs.

● Achieved a 95% customer satisfaction rating by promptly responding to customer queries via calls, emails, and live chat, effectively handling over 60 customer inquiries per day. ● Conducted due diligence on new customers by reviewing applications and supporting documentation during the onboarding process. ● Observed reoccurring fraud patterns, actively looked for potential risks in money laundering, and reported on any new, suspicious trends reducing account fraud by 55%. ● Collaborated with Compliance and Operations departments for efficient customer service. ● Contributed to process improvements for the support team by creating knowledge base articles resulting in a 20% increase in first-call resolution rates among junior team members.

UNICAF positively contribute to the educational, economic and sustainable development of local communities and the region as a whole, through the delivery of accessible, internationally recognized educational programmes, which focus on developing professional skills promoting employability.● Responsible for screening incoming calls for management and executive administrative staff.● Efficiently manage daily administrative tasks such as scheduling, filing, and correspondence.● Project Management: Manage assigned projects and events such as marketing campaigns.● Provided exceptional customer service to new and old applicants.● Imprint Unicaf’s value proposition in applicants’ minds by assisting them to derive full value from the university's programs.● In charge of making all company trip plans, either online or through a corporate travel agency. ● Collaborated with human resources to screen resumes and set up initial interviews with potential employees

- Efficiently used CRM software to manage leads and opportunities- Evaluate end to end customer experience and customer touchpoints.- Assisting with their queries, and helping customers to manoeuvre through the company’s app.

• Offered excellent customer service through quick resolution of customers’ queries in order to guarantee customer retention and within the time frames as instructed.• Customer system training: Train new and existing customers on how to interact with the system, view feedback and download reports among others in order to enable them to use the system optimally.• Reports: Prepare and submit timely and comprehensive status report on each customers detailing positive areas as well as areas of concern.• Professionally manage the assigned customer accounts and maintain relationships that drive value for the customer and SPENN.• Managed company social media channels, including Facebook, and other relevant platforms.• Accomplished sales targets and KPI as needed.

• Provided daily, weekly, and monthly reports with summaries on major issues. • Devised and maintained office systems, including data management and filing. • Met visitors, screened phone calls,enquiries and requests. • Produced documents, briefing papers and presentations. • Sourced and ordered stationery and office equipment.

• Identify areas for development to ensure continuous improvement and efficiency in customer handling process.• Offer 2nd level support for aftersales escalations from call center to ensure service is delivered.• Provide basic troubleshooting and guides to customers for any issues arising from basic from usage, installation and repairs.• Assign and reassign tickets to service centers to ensure customer complaints are addressed as per SLA’s.• Conduct post repair surveys to ascertain repairs are done and to confirm units are now working fault free and use that information to ensure there is good quality service and TAT.• Provide regular defined reports and initiative to improve performance.

• Followed up on initial contacts to obtain possible customer leads.• Responded to 140+ customer calls per day and effectively handled 100+ accounts consecutively.• Grow the business by upselling additional products and solutions.

• Take pictures of individuals, families, and small groups, either in studio or on location.• Manipulate and enhance scanned or digital images to create desired effects, using computers and specialized software.• Mount, frame, laminate finished photographs.