Mercy Opp Email and Phone Number

PK-12 Planning Team

• Manage textbook procurement, Moodle user accounts, and course duplication for each term, ensuring smooth operations.• Monitor project plans from start to finish, resolving issues and ensuring deadlines and quality standards are met.• Establish and uphold streamlined processes for creating and maintaining courses across multiple LMS platforms.• Guide and support a multi-national team of developers, serving as the main point of contact, integrating varying experience levels of technical knowledge for effective collaboration.• Efficiently prepare courses for term-to-term launch of over 90 courses and 300 sections across 3 University partners.• Oncall technical support, resolve tickets for live courses to minimize disruptions.• Foster collaboration with cross-functional teams, including the Instructional Design Manager, Instructional • Designers, Project Manager, and Media team, ensuring seamless productivity and continuous innovation.• Create, upload, assign, and maintain projects/folders for each course every term in Wrike.• Developed processes and conducted department-wide training on a detailed Wrike workflow.• Provided support to the accessibility team, including process creation, training, and implementation, to ensure all partner courses meet accessibility standards.

• Collaborated on the design, proofing, and digital preparation for press of the bi-monthly the Ogemaw County Voice newspaper.• Design layout for quarterly newsletters/visitors guides for non-profit organizations, with sizes ranging from 4 pages to 92 pages.• Created business identities and branding, including logo design, promotional materials, office forms, and WordPress websites.• Cultivated and maintained strong relationships with clients who regularly sought my design services.• Owned, operated, and maintained Toko 4700 press and finishing machines, such as folders and perfect binders, ensuring smooth production processes.

• Leveraged HTML, CSS and JavaScript coding using cold coding and Adobe Dreamweaver, preparing and uploading content onto FTP server and Learning Management System platforms.• New course builds, migration and maintenance including revisions, course sweeps, date updates and quality assurance.• Supported translation team, uploading closed captions to videos, Camtasia, course builds in French, Portuguese and Spanish.• Quiz/exam builds using Respondus 4.0 Campus-wide as well as manual creation.