Manages customer retention activities,Takes initiatives in customer satisfaction by analyzing customer feedback, negotiates to renew contracts and retain business. Implements retention strategies to Improve sales by creating lasting bonds with customers.

Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.

Managing the accounts mapped to the channel partner, Assisting the Customer in there telecom requirements, resolving the complaints or the concerns raised in regards to the DU communication lines.

• Accept and process customer orders.• Validates against relevant documentation at every point of the process • Co-ordinate the activities of all Departments (Finance, Marketing, OMT, Logistics, Activation team) involved in the order fulfillment process.• Ensure the order is accurately entered in the CRM.• Maintains an effective tracking system for orders up to release stage.• Provide timely and accurate information about the order to the Back Office and customer… Show more • Accept and process customer orders.• Validates against relevant documentation at every point of the process • Co-ordinate the activities of all Departments (Finance, Marketing, OMT, Logistics, Activation team) involved in the order fulfillment process.• Ensure the order is accurately entered in the CRM.• Maintains an effective tracking system for orders up to release stage.• Provide timely and accurate information about the order to the Back Office and customer. • Support improvement of the order fulfillment process by raising issues and contributing Suggestions at Team and Department meetings.• Works with the sales team to provide customer support Show less

Played the role of “Test Team member” of the Project and handled Preparation of Test condition, Test cases and Reviewing test cases. Performed Test execution in WEB based and MAINFRAME applications manually and also by running the automation scripts. Preparing Test data for executing test cases using automation (ATM UI). Reporting & Tracking the defects and involved in defect retesting in QC. Have experience in Mainframe Testing and Forms testing. Have experience… Show more Played the role of “Test Team member” of the Project and handled Preparation of Test condition, Test cases and Reviewing test cases. Performed Test execution in WEB based and MAINFRAME applications manually and also by running the automation scripts. Preparing Test data for executing test cases using automation (ATM UI). Reporting & Tracking the defects and involved in defect retesting in QC. Have experience in Mainframe Testing and Forms testing. Have experience in Browser compatibility testing for both browser and desktop PI applications. Have gained knowledge in XML testing and tweaking of XML. Coordinated Test Execution activities with offshore testers. Has been a part of successful roll out of APS Pilot1 implementation Show less

•Worked as Support engineer (L1) for Belkin.•Solved the issues raised on networking products which involves in configuring and troubleshooting routers, adapters and switches.•Have solved the network related issues which affects the product from reaching the internet. •It’s a global support where We troubleshoot the product for the people all around the world.•Gained knowledge on networking products and logic troubleshooting skills.