Mercy Beena Email & Phone Number

Chennai, Tn, In

Chennai Area, India

Nilgiris, Tamil Nadu, India

Chennai, Tamil Nadu, India

Brand development, Air traffic growth, increase in the advertising revenue. Brand Building

To scrutinize every aspect of any advertisement sent from the client.Scheduling the advertisements for the right editions without any error on SAP Application.Fixing the right rates across every ad as confirmed to the client by the development team.Interacting with clients/ agents.Checking and updating on new offers and rates issued by the development team to the client.

Key Result Areas:Managed the entire gamut of operations pertaining to all administrative activities for Labour DepartmentResponsible foe every aspect of any advertisement sent from the clientResponsible for scheduling the advertisements for the right editions without any error on SAP applicationHandling every clients right rates across every ad as confirmed by the development teamManaged to handle and interacting with the clients & agentsResponsible in checking the new rates & updating the rates to the clients issued by the development teamInvolved in preparing panel members for recruitment process and categorized the suitable candidatePrepared the schedules for periodic modern training and rescheduled the work structure accordingly Conducted monthly and quarterly meetings to ensure smooth flow of the organizationProvided necessary steps to uplift the activities & performance of the subordinates

ITES Key Result Areas:Responsible for sourcing the Profiles according to the clients requirementsResponsible for shortlisting the candidates according to the client requirements & scheduling the interviewsContacted prospective members and explained the services offered by the organisationResponsible for negotiating the candidates CTC with the clients Interacting the clients and candidates to the get the open position requirementsHandling the candidates to be join on the stipulated times frame & stays Responsible for preparing the monthly candidates & clients reports to the managementMaintained individual records of the clients pertaining to service recordGenerated and updated the official information to the management from subordinate offices

Recruitment SolutionTo source profiles according to client requirements.Scheduling interviews.Short listing candidates according to the client requirements.Interacting with clients to get the open position requirements.Negotiating candidate’s salary with the client.Ensuring the candidate joins on the stipulated times

Key Result Areas:Handled call centre operations and addressed various queries and complaints from the customers and resolved them, to their satisfactionHandling a team of 50 Peer members per shift, motivated them to rectify the customer stratificationResponsible to maintain good clients and team relationship & Office tigers standard at all timesResponsible to ensure all jobs are delivered on-time with zero errorEngaged in routine administrative functions such as making welcome call to the customers, sending communication, and updating the member database in the systemLed the welcome team, involved in recruitment new recruits, provided them appropriate product knowledge, and was responsible for their productivity and performanceParticipated in promotional campaigns, customer meets and corporate demonstrationIdentified changes and initiated measures, to redesign the documents, for easy understanding on the part of customers

Customer Support Executive, Backend Operations

Key Result Areas:Handled internal & external hutch centers operations and addressed various queries and complaints from the customers and resolved them, to their satisfactionComplied the Multi skilled operations of a Hutch centersResolving the Customer queries and delivered them on preferred timeHandling & training the new showroom executives on the hutch product & achieve the sales targets and retain customersResponsible in Monitored the quality of each executive based on the customer feedback and call monitoringProvided the official support to the executives as per the quality and query solving

Key Result Areas:Contacted prospective members and explained the services offered by the OrganizationResponsible for getting the Passenger details to travel through domestic terminal airportResponsible in issuing the tickets on time for the Passengers requirements at the Kamaraj Domestic Terminal Airport

Ground Support at ther Kamraj Domestic Terminal for Jet Airways

Master Of Arts - Ma, History, First Class

B.A., History

Education record

Education record

Education record

Bachelor'S Degree, Arts ( History Tourism)