Mercy Edwin-Chukwujama (Cbap®) (Psm1) Email & Phone Number

Canada

● Experienced in digital delivery including agile development, software architecture, software development lifecycle, user engagement, change management, incident management, technology governance, and IT.● Evaluate company’s operational, process requirements and business requirements by interviewing stakeholders and analyzing documents and workflows.● Translated stakeholder requirements into concrete deliverables such as user cases, functional specifications, and process and data model diagrams.● Provided analytics and decision-support tools to advance clients’ restructuring and consolidation strategies.● Ensured team members fully understood all business needs and success factors.● Delivered technical and end-user training to internal administrators, power users, executive teams, sales teams, customer service representatives, and marketing teams.

Toronto, Ontario, Canada

• Collaborated with the team to understand project requirements, translating them into clear and comprehensive user stories that accurately capture the needs of stakeholders.• Translated business requirements into functional requirements, driving end-to-end solutions that meet the needs of the business and stakeholders.• Facilitated business requirements elicitation and refinement sessions with stakeholders and partners, ensuring a deep understanding of business needs and requirements specifications.• Conducted business process mapping (current and future state), basic technical architecture diagramming, detailed functional requirements, and detailed design documents as needed.• Managed testing projects in functional, regression, and acceptance testing in Agile models, ensuring that the solution meets the requirements.• worked closely with the business team to perform a detailed analysis of business and technical requirements, designing solutions by customizing various standard objects of Salesforce.com (SFDC).• Designed and developed custom objects and validation rules to ensure that data entered meets the specified standards.

• Collaborated with business groups to gather and documented requirements for new initiatives and projects, demonstrating a proven success rate in meeting stakeholder needs. • Analyzed and evaluated business processes, resulting in identified opportunities for improvement with a success rate of 85%. • Worked effectively with cross-functional teams to deliver solutions that met business requirements and improved overall efficiency, achieving a success rate of 90%.• Supported the design and evaluation of solution options through thorough research and analysis of industry trends and best practices. • Developed detailed functional specifications that facilitated the successful development of custom solutions, resulting in a 95% success rate in meeting project objectives.• Facilitated requirements gathering sessions, ensuring all requirements were captured and prioritized, achieving a satisfaction rate of 98% among stakeholders. • Elicited Data Retention & Archiving requirements, contributing to the formulation of a robust Enterprise Data Archiving Strategy. Standardized and created templates for various requirements and architecture artifacts, such as Business Requirements Document (BRD), Request for Proposal (RFP), Use Cases, and Solution Architecture, resulting in improved efficiency and consistency.• Ensured solutions were aligned with the company's overall strategy and goals, maintaining a success rate of 90%. Collaborated with Business Stakeholders and Architects to document and maintain a comprehensive business capabilities matrix.

Lagos State, Nigeria

Project Summary1. Enhanced already existing mobile banking app, improved user experience and made the app more competitive with other digital banking solutions on the market.Roles and Responsibilities• Performed GAP analysis in order to fully understanding the current state and identifying future state functionalities to be incorporated into the new solution. • Facilitated Business Requirements gathering process and documentation for launching of CRM solution.• Assessed impact of current business processes on users and stakeholder and evaluated potential area for future enhancements.• Translated stakeholder CRM requirements into different tangible deliverables like use case diagrams, workflow process diagrams, user stories, and test cases.• Prepared Business Requirements Documents (BRD) wrote user stories and prioritized product backlog (hybrid environment).• Coordinated the development, testing and implementation of system specifications.• Managed change requests to reduce risks and impact on project timelines and budget.• Supported UAT planning, test case development and review, end to end testing.

Lagos State, Nigeria

• Constantly called and signed prospective customers and provided access to all banking needs such as automated banking, online banking, as well as identifying sales and referral opportunities.• Educated customers on the bank’s products and policies through regular phone call engagement.• Understand customer needs and direct customers to the right contact person for appropriate solutions.• Ensured Customers were satisfied, and relationship maintained to make the most of business opportunities by providing all the necessary guidance and support.

Education record

Activities and Societies: 383 Badges | 13X Super badges | 44 Trails

Bachelor Of Business Administration - Bba, Business Administration And Management, General