Mercy Edwin-Chukwujama (Cbap®) (Psm1) Email & Phone Number

Canada

• Experienced in digital delivery including agile development, software architecture, software development lifecycle, user engagement, change management, incident management, technology governance, and IT.
• Evaluate company’s operational, process requirements and business requirements by interviewing stakeholders and analyzing documents and workflows.
• Translated stakeholder requirements into concrete deliverables such as user cases, functional specifications, and process and data model diagrams.
• Provided analytics and decision-support tools to advance clients’ restructuring and consolidation strategies.
• Ensured team members fully understood all business needs and success factors.
• Delivered technical and end-user training to internal administrators, power users, executive teams, sales teams, customer service representatives, and marketing teams.

Toronto, Ontario, Canada

• Collaborated with the team to understand project requirements, translating them into clear and comprehensive user stories that accurately capture the needs of stakeholders.
• Translated business requirements into functional requirements, driving end-to-end solutions that meet the needs of the business and stakeholders.
• Facilitated business requirements elicitation and refinement sessions with stakeholders and partners, ensuring a deep understanding of business needs and requirements specifications.
• Conducted business process mapping (current and future state), basic technical architecture diagramming, detailed functional requirements, and detailed design documents as needed.
• Managed testing projects in functional, regression, and acceptance testing in Agile models, ensuring that the solution meets the requirements.
• worked closely with the business team to perform a detailed analysis of business and technical requirements, designing solutions by customizing various standard objects of Salesforce.com (SFDC).

• Collaborated with business groups to gather and documented requirements for new initiatives and projects, demonstrating a proven success rate in meeting stakeholder needs.
• Analyzed and evaluated business processes, resulting in identified opportunities for improvement with a success rate of 85%.
• Worked effectively with cross-functional teams to deliver solutions that met business requirements and improved overall efficiency, achieving a success rate of 90%.
• Supported the design and evaluation of solution options through thorough research and analysis of industry trends and best practices.
• Developed detailed functional specifications that facilitated the successful development of custom solutions, resulting in a 95% success rate in meeting project objectives.
• Facilitated requirements gathering sessions, ensuring all requirements were captured and prioritized, achieving a satisfaction rate of 98% among stakeholders.

Lagos State, Nigeria

• Project Summary1. Enhanced already existing mobile banking app, improved user experience and made the app more competitive with other digital banking solutions on the market.Roles and Responsibilities
• Performed GAP analysis in order to fully understanding the current state and identifying future state functionalities to be incorporated into the new solution.
• Facilitated Business Requirements gathering process and documentation for launching of CRM solution.
• Assessed impact of current business processes on users and stakeholder and evaluated potential area for future enhancements.
• Translated stakeholder CRM requirements into different tangible deliverables like use case diagrams, workflow process diagrams, user stories, and test cases.
• Prepared Business Requirements Documents (BRD) wrote user stories and prioritized product backlog (hybrid environment).

Lagos State, Nigeria

• Constantly called and signed prospective customers and provided access to all banking needs such as automated banking, online banking, as well as identifying sales and referral opportunities.
• Educated customers on the bank’s products and policies through regular phone call engagement.
• Understand customer needs and direct customers to the right contact person for appropriate solutions.
• Ensured Customers were satisfied, and relationship maintained to make the most of business opportunities by providing all the necessary guidance and support.

Education record

Activities and Societies: 383 Badges | 13X Super badges | 44 Trails

Bachelor Of Business Administration - Bba, Business Administration And Management, General