Mercyline Akinyi

Mercyline Akinyi Email and Phone Number

Hospitality And Tourism Management Professional Skilled In Administrative Duties @
Mercyline Akinyi's Location
Nairobi County, Kenya, Kenya
About Mercyline Akinyi

Diploma in Hospitality and Tourism Management. Experienced in various customer-facing roles including restaurant hostess, school receptionist, cashier, and storekeeper. Possesses strong interpersonal and communication skills developed through managing guest relations, handling administrative tasks, and ensuring efficient operations across diverse settings. Proven ability to thrive in fast paced environments while maintaining a high standard of customer service and organizational efficiency. A motivated team player with a commitment to delivering exceptional experiences and contributing to organizational success in the hospitality and service industries. Demonstrates a passion for providing personalized service and exceeding guest expectations through attention to detail and proactive problem-solving. A team-oriented leader committed to training and motivating staff to deliver excellence in service delivery.

Mercyline Akinyi's Current Company Details
Cjs Restaurant Nairobi

Cjs Restaurant Nairobi

Hospitality And Tourism Management Professional Skilled In Administrative Duties
Mercyline Akinyi Work Experience Details
  • Cjs Restaurant Nairobi
    Hostess
    Cjs Restaurant Nairobi Nov 2023 - Present
    Nairobi County, Kenya
    • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.• Resolved guest complaints professionally, taking appropriate action to address issues.• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.• Increased efficiency by organizing menus and updating daily specials boards before each shift.• Contributed to a positive team atmosphere by supporting… Show more • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.• Resolved guest complaints professionally, taking appropriate action to address issues.• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.• Increased efficiency by organizing menus and updating daily specials boards before each shift.• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor. Show less
  • Savannah Food And Accommodation
    Cashier
    Savannah Food And Accommodation Dec 2022 - Nov 2023
    Mombasa County, Kenya
    • Collected payments by accepting cash, checks, charging payments and making change for customers.• Verified credit acceptance and operated credit card authorization systems.• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.• Resolved customer complaints professionally, leading to improved customer relations and loyalty.•… Show more • Collected payments by accepting cash, checks, charging payments and making change for customers.• Verified credit acceptance and operated credit card authorization systems.• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.• Resolved customer complaints professionally, leading to improved customer relations and loyalty.• Provided backup support for other departments when needed, showcasing versatility within the retail environment.• Worked flexible schedule and extra shifts to meet business needs.• Greeted customers entering store and responded promptly to customer needs. Show less
  • Savannah Food And Accommodation
    Storekeeper
    Savannah Food And Accommodation Apr 2022 - Dec 2022
    Mombasa County, Kenya
    • Received and forwarded all goods and deliveries in and out of the hotel• Ensured proper standards for issuing and receiving stock• Monitored and took inventory on a regular basis• Maintained clear and organized records to ensure all reports and invoices are filed and stored• Monitored PAR levels for all food items to ensure proper levels• Responsible for storage of both food & beverage and operational stock.• Managed store budgets effectively, monitoring expenses… Show more • Received and forwarded all goods and deliveries in and out of the hotel• Ensured proper standards for issuing and receiving stock• Monitored and took inventory on a regular basis• Maintained clear and organized records to ensure all reports and invoices are filed and stored• Monitored PAR levels for all food items to ensure proper levels• Responsible for storage of both food & beverage and operational stock.• Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.• Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.• Enhanced store organization by implementing effective storage solutions and space utilization techniques. Show less
  • Good Gracious Academy
    Front Desk Receptionist
    Good Gracious Academy Jan 2020 - Dec 2021
    Mombasa, Mombasa County, Kenya
    • Ensured effective communication between school administrators, parents, students, and community members• Answered phone calls and emails• Welcomed visitors to the administration• Supported teaching and administrative staff by providing information to students and parents.• Streamlined office operations for improved productivity with effective organization and communication skills.• Spearheaded office supply inventory management, reducing costs by identifying necessary… Show more • Ensured effective communication between school administrators, parents, students, and community members• Answered phone calls and emails• Welcomed visitors to the administration• Supported teaching and administrative staff by providing information to students and parents.• Streamlined office operations for improved productivity with effective organization and communication skills.• Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow. Show less

Mercyline Akinyi Education Details

  • Kenya Coast National Polytechnic
    Kenya Coast National Polytechnic
    Credit

Frequently Asked Questions about Mercyline Akinyi

What company does Mercyline Akinyi work for?

Mercyline Akinyi works for Cjs Restaurant Nairobi

What is Mercyline Akinyi's role at the current company?

Mercyline Akinyi's current role is Hospitality And Tourism Management Professional Skilled In Administrative Duties.

What schools did Mercyline Akinyi attend?

Mercyline Akinyi attended Kenya Coast National Polytechnic.

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