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● Ensured timely and accurate processing of loans (credit analysis/appraisals and recommendations)● Trained, coached and mentored the MICRO, GROUP and SME customers.● Posted disbursement visits to ensure that disbursed funds were well utilized.● Led the Branch Sales Team by setting goals/objectives and regularly reviewing their performance in line with ourbranch targets.● Managed the overall Branch PAR for all loans to ensure it was below 5% by post disbursement visits, following upon timely loan payments and debt collection.● Ensured that customer instructions and requests were handled promptly.● Responsible for providing quick, seamless, timely, efficient and responsive service to Customer/members.● Cross sold other Bank Products.● Branch product knowledge champion.● Branch/Cash Custodian-Checking Tellers, where I carried out surprise checks for both tellers and customerservice teams who handled ATM.● Overall management/ monitoring of the branch Personal Banking and SME products to ensure nil frauds and losses.● Prepared, analyzed and shared with the Branch team of the monthly, quarterly and annual Branch performancereports.● Organized and facilitated business customer engagement forums.● Planned for sales activations to enable the branch to deliver on their financials.

● Responsible for sample collections and data analysis.● Handled random and spot checks of materials.● Continuous surveillance and assessment of any situation that might compromise the collection and reporting ofquality data● Carried out report writing.

Responsible for marketing and sales of pharmaceutical products and also responsible for growth in the customer base.