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Mercy Ogala Email & Phone Number
Head of People Operations
at
Texture Science Labs
1 work email found
@texturesciencelabs.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of People Operations
Location
Lagos State, Nigeria, Nigeria
Company size
Who is Mercy Ogala? Overview
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Quick answer
Mercy Ogala is listed as Head of People Operations at Texture Science Labs, a company with 9 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a work email signal at texturesciencelabs.com and a matched LinkedIn profile for Mercy Ogala.
Mercy Ogala previously worked as People Operations Officer at Texture Science Labs and Head of Customer Success at Natural Girl Wigs. Mercy Ogala holds Bachelor Of Arts - Ba, Theatre And Communication Arts from Kogi State University.
Company email context
Email format at Texture Science Labs
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{first}@texturesciencelabs.com
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Profile bio
About Mercy Ogala
A People Operations Manager with a unique blend of skills honed through transitioning from a successful Head of Customer Success role. I am a results driven professional with a strong background in customer - centricity now adeptly managing people operations within the manufacturing and Ecommerce sector.My key strengths are people-centric approach, process optimization, catalyzing business growth, employee development and performance management.
Listed skills include Copywriting, Social Media, Marketing, Social Media Marketing, and 10 others.
Current workplace
Mercy Ogala's current company
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Texture Science Labs
5 roles
Mercy Ogala work experience
A career timeline built from the work history available for this profile.
People Operations Officer
Current-Created, implemented and maintained an effective people policies and processes to support a high performing workforce. -Led the full recruitment cycle ensuring the hiring of top tier talent aligned with company culture and value. -Introduced a streamlined onboarding process reducing lead times and delivering a 5-star welcome experience to new hires..
Oct 2021 - Present
Head Of Customer Success
- KEY ACHIEVEMENT:
- Effective management of >500 exclusive members, wholesalers and distributors.
- Retained and expanded customer base to over 80 countries and managed effective communication within different timezones.
- Set up a process/structure to measure CSAT and implemented internal communication process/ structure for the CS team.
- Over 3,000 reviews from real customers on excellent customer service delivered.
- Reduced imprest and shipping costs through strategic planning and prioritization.
May 2019 - Oct 2021
Client Relationship Manager
- Responsible for ensuring that customers have a greatonboarding experience.
- Met with clients to discuss services / new products.
- Resolved client issues and worked with other departments to maximize clients experience.
- Built strong relationships based on honesty and trust with clients and internal stakeholders
- Assessed business opportunities and executed strategies to meet clients needs and revenue goals
- Conducted customer satisfaction surveys and recommend ways of improving client satisfaction.
Oct 2018 - May 2019
Customer Service Intern
- Respond to customer inquiries by understanding inquiry, reviewing previous inquiries and responses,gathering and researching information, assembling and forwarding information, or escalating to necessary department.
- Providing administrative support to staff members in the compliance departments as needed
- Performing clerical tasks such as filing, scanning documents into an electronic system, and making copies of documents
Jan 2015 - Feb 2016
2 education records
Mercy Ogala education
Bachelor Of Arts - Ba, Theatre And Communication Arts
Kogi State University
Diploma, Law
Kogi State University
FAQ
Frequently asked questions about Mercy Ogala
Quick answers generated from the profile data available on this page.
What company does Mercy Ogala work for?
Mercy Ogala works for Texture Science Labs.
What is Mercy Ogala's role at Texture Science Labs?
Mercy Ogala is listed as Head of People Operations at Texture Science Labs.
What is Mercy Ogala's email address?
AeroLeads has found 1 work email signal at @texturesciencelabs.com for Mercy Ogala at Texture Science Labs.
Where is Mercy Ogala based?
Mercy Ogala is based in Lagos State, Nigeria, Nigeria while working with Texture Science Labs.
What companies has Mercy Ogala worked for?
Mercy Ogala has worked for Texture Science Labs, Natural Girl Wigs, Sospitas Integrated Services, and Corporate Affairs Commission.
How can I contact Mercy Ogala?
You can use AeroLeads to view verified contact signals for Mercy Ogala at Texture Science Labs, including work email, phone, and LinkedIn data when available.
What schools did Mercy Ogala attend?
Mercy Ogala holds Bachelor Of Arts - Ba, Theatre And Communication Arts from Kogi State University.
What skills is Mercy Ogala known for?
Mercy Ogala is listed with skills including Copywriting, Social Media, Marketing, Social Media Marketing, Microsoft Powerpoint, Microsoft Word, Research, and Public Relations.
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