-Created, implemented and maintained an effective people policies and processes to support a high performing workforce. -Led the full recruitment cycle ensuring the hiring of top tier talent aligned with company culture and value. -Introduced a streamlined onboarding process reducing lead times and delivering a 5-star welcome experience to new hires. -Proactively identified loopholes in skill misbalancing and drove process improvement initiatives to automate and eliminate manual work where possible. - Increased business growth by identifying cross-functional opportunities and ensuring the team’s readiness to meet market demands. -Managed documentation, notifications and people system updates. -Created and maintained a performance framework including performance evaluations and goal setting processes to increase productivity rate. -Implemented HR analytics tools to gather and analyze data on HR metrics such as turnover and employee satisfaction. -Managed relationships with stakeholders and third party vendors

KEY ACHIEVEMENT :• Effective management of >500 exclusive members, wholesalers and distributors. • Retained and expanded customer base to over 80 countries and managed effective communication within different timezones. • Set up a process/structure to measure CSAT and implemented internal communication process/ structure for the CS team. • Over 3,000 reviews from real customers on excellent customer service delivered. • Reduced imprest and shipping costs through strategic planning and prioritization. • Excellent performance on all set KPIs

• Responsible for ensuring that customers have a greatonboarding experience. • Met with clients to discuss services / new products. • Resolved client issues and worked with other departments to maximize clients experience. • Built strong relationships based on honesty and trust with clients and internal stakeholders• Assessed business opportunities and executed strategies to meet clients needs and revenue goals• Conducted customer satisfaction surveys and recommend ways of improving client satisfaction.• Oversaw customer relationship management system.

•Respond to customer inquiries by understanding inquiry, reviewing previous inquiries and responses,gathering and researching information, assembling and forwarding information, or escalating to necessary department. • Providing administrative support to staff members in the compliance departments as needed• Performing clerical tasks such as filing, scanning documents into an electronic system, and making copies of documents