Hello, and thank you for visiting my profile!I'm Orjiene Mercy Chialuka, and I'm thrilled to connect with you. With a Bachelor's degree in Political Science Education from the University of Nigeria, Nsukka, and a GPA of 4.13, I bring a strong academic foundation coupled with real-world experiences to the table. Diligent, hardworking, and inherently creative, I am passionate about leveraging my skills and expertise in the field of People's Operations and Recruitment.My professional journey has been diverse and enriching, allowing me to gain valuable insights and skills across various industries:- Teaching Industry: I've had the privilege of passionately educating children and teenagers. As a class teacher fostering strong communication and relationships. I've honed my abilities to engage, educate, and inspire.- Finance Industry: In managing daily financial transactions, I developed robust communication skills and acute attention to detail. Balancing transactions and ensuring accuracy have instilled in me a commitment to precision and reliability.- ICT: My experience in an ICT organization equipped me with technical prowess, including proficiency in Microsoft packages, Google Workspace, and hardware operations. This exposure underscores my adaptability and willingness to embrace new technologies.- Customer Service: As a Customer Value Management Agent at MultiChoice Nigeria, I excelled in addressing customer inquiries, resolving issues promptly, and driving customer satisfaction. This role instilled in me the importance of empathy, efficiency, and effective communication in delivering exceptional service.My diverse background has cultivated a versatile skill set, complemented by a natural inclination towards creativity. Whether it's crafting engaging content, organizing initiatives, or problem-solving, I thrive on challenges and opportunities to innovate.- As a People's Operations Officer and Recruiter, I am committed to fostering a positive work environment, driving operational excellence, and attracting top talent to contribute to organizational success. I am eager to leverage my skills, experiences, and enthusiasm to make a meaningful impact and drive growth.I look forward to the opportunity to collaborate and contribute to your team's success. Feel free to reach out to me via email at orjienemercy@gmail.com or connect with me on social media platforms.
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Human Resource OfficerSaywheelsLagos, La, Ng
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People Operations AssistantProkip Sep 2024 - PresentNigeria● Support all internal and external HR-related inquiries or requests.● Maintain digital and electronic records of employees.● Serve as a point of contact with benefit vendors and administrators.● Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.● Maintain calendars of the HR management team.● Oversee the completion of compensation and benefit documentation.● Assist with performance… Show more ● Support all internal and external HR-related inquiries or requests.● Maintain digital and electronic records of employees.● Serve as a point of contact with benefit vendors and administrators.● Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.● Maintain calendars of the HR management team.● Oversee the completion of compensation and benefit documentation.● Assist with performance management procedures.● Schedule meetings, interviews, HR events and maintain agendas.● Coordinate training sessions and seminars.● Perform orientations and update records of new staff.● Produce and submit reports on general HR activity.● Process payroll and resolve any payroll errors.● Complete termination paperwork and exit interviews.● Keep up-to-date with the latest HR trends and best practice. Show less -
Recruitment Officer/ People Operations SpecialistTalentvol Hq Feb 2024 - PresentLagos, Lagos State, Nigeria- Develop and implement HR strategies and initiatives that support the organization's overall mission and objectives.- Oversee the recruitment, onboarding, and offboarding processes for employees.Manage employee relations, including conflict resolution, performance management, and disciplinary actions.- Conduct regular training and development programs to enhance employee skills and knowledge.- Maintain and update employee records, including payroll and benefits… Show more - Develop and implement HR strategies and initiatives that support the organization's overall mission and objectives.- Oversee the recruitment, onboarding, and offboarding processes for employees.Manage employee relations, including conflict resolution, performance management, and disciplinary actions.- Conduct regular training and development programs to enhance employee skills and knowledge.- Maintain and update employee records, including payroll and benefits administration.- Stay current on relevant labor laws and regulations to ensure compliance with legal requirements.- Collaborate with department heads to identify staffing needs and develop recruitment strategies to attract top talent.- Create and maintain a positive work environment that fosters teamwork, collaboration, and employee engagement.- Handle confidential employee information with utmost professionalism and discretion.- Provide support and guidance to employees regarding HR policies, procedures, and benefits. Show less
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Efficiency Improvement AssistantFocus On Growth And Development- Fogdev Oct 2023 - Mar 2024Lagos State, Nigeria- Oversaw the day-to-day operations- Identified and implemented process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.- Managed and allocated resources effectively, ensuring that all departments had the necessary tools and equipment to perform their work.- Drafted slides to carry out initiatives alongside Modules and Timetables- Organized meetings and scheduled appointments.- Carried out nonprofit organizations like ISAFE hub and Access… Show more - Oversaw the day-to-day operations- Identified and implemented process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.- Managed and allocated resources effectively, ensuring that all departments had the necessary tools and equipment to perform their work.- Drafted slides to carry out initiatives alongside Modules and Timetables- Organized meetings and scheduled appointments.- Carried out nonprofit organizations like ISAFE hub and Access remote work program 1.0.- Fostered a positive and collaborative work environment, promoting teamwork and professional growth.- Prepared and filed forms and other documents- Acted as second-in-command to the manager, and took care of all duties in their absence.- Assisted with recruitment and onboarding process. Show less -
Executive AdministratorDiwiz Dec 2022 - Jul 2023Lagos State, Nigeria- Manage the schedules and calendars of the CEO and other senior executives- Coordinate and schedule meetings and conferences with internal and external stakeholders- Prepare and distribute meeting agendas, minutes, and other relevant materials- Handle confidential information and documents with discretionand maintain their proper organization
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Customer Support RepresentativeMultichoice Group May 2021 - Sep 2022Lagos Mainland, Lagos, Nigeria- Handled Customers' complaints- Kept records of Customers interaction, -process customer accounts and file documents.- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.- Give Customers information about products and services.- Provide appropriate solutions and alternatives within the limits;follow up to ensure resolutions. -
TeacherDivine Wisdom Children Academy May 2016 - May 2020Lagos, Nigeria
Mercy Orjiene Education Details
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Second Class Upper (4.13)
Frequently Asked Questions about Mercy Orjiene
What company does Mercy Orjiene work for?
Mercy Orjiene works for Saywheels
What is Mercy Orjiene's role at the current company?
Mercy Orjiene's current role is Human Resource Officer.
What schools did Mercy Orjiene attend?
Mercy Orjiene attended University Of Nigeria, Nsukka.
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