Mercy Wangari Email & Phone Number

Nairobi County, Kenya

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.Analyzed data to identify trends in logistics operations, resulting in improved decision-making and resource allocation.Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.Oversaw transportation scheduling for efficient distribution of goods, reducing transit times and costs associated with shipping delays.Coordinated driver dispatch to accomplish daily delivery requirements.Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.Optimized routing strategies for transport vehicles using advanced planning tools, cutting fuel costs and improving overall fleet efficiency substantially.

Met customers in homes and businesses to discuss and demonstrate products.Developed sales strategy based on research of consumer buying trends and market conditions.Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.Wrote reports outlining activities and sales.Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations.Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.

Improved customer satisfaction by efficiently diagnosing and resolving technical issues.Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.Exceeded company metrics consistently for closed support cases per month while maintaining high-quality service standards.

Bachelor Of Science, Computer Science

Certified Public Accountants (Cpa)