UX generalist focused on creating quality experiences users can love. My product design process is inspired by extensive experience in research, testing, facilitation and collaboration, and projects in prototyping, information architecture, interface and interaction design. All engineered products interact with people; considering the humans from the start is critical to achieving the best result for the users. My passion for the outdoors and travel inspire me to work on products to help people experience their own adventures — abroad, around town, or (currently) safely at home.➜ Information Architecture, Interface and Interaction Design• Developed character profiles, personas, and user journeys• Mapped screen flows and designed information architecture for current systems and new experiences• Created system diagrams and service maps to promote team understanding and communication when integrating complex technologies • Iterated designs based on research insights; updated style guides and design spec documentation• Applied accessibility principles to ensure inclusive solutions➜ Research, Prototyping, and Testing• Designed concept sketches and paper prototypes, mock-ups and wireframes, and high-fidelity test pieces• Evaluated appropriate methodologies within project constraints and authored research plans for surveys, card sorts, behavior mapping, word-concept association, cognitive task and edge case error analysis • Led multidisciplinary team in interviews, usability testing, results synthesis and solution ideation• Analyzed results to identify pain points, prioritize recommendations, and focus design decisions➜ Facilitation, Leadership and Mentoring• Facilitated design studios and software architecture design exercises with product and engineering teams • Fostered inclusion by leading interdisciplinary team through the UCD process• Cultivated consensus through stakeholder discussions and requirement definition workshops• Mentored five early-career engineers➜ Communication and Collaboration • Paired with engineering to update interfaces from redlines and design specs, modify the live app, and validate quality and usability• Collaborated with product and leadership on comparative analysis, brand story, design feasibility, cost-benefit analysis, story and bug creation, performance tracking, outreach and training• Coordinated with clients and stakeholders on project planning and demos• Engaged users and customers in open communication to gain trust, enable continuous improvement, and ensure support of primary goals