Meredith Beaver Email & Phone Number

I am a dedicated professional with a knack for process improvement, revenue growth, and client satisfaction. With a strong background in account management and customer service, I have a proven track record of building and maintaining relationships while driving profitability. My skills include complaint and conflict resolution, critical thinking, and expertise in CRM software.In my previous role as a Fed Account Manager, I successfully managed relationships with 160 federal government accounts, generating approximately $11M in revenue. I played a key role in increasing customer retention rates by streamlining the contract renewal process. Utilizing Salesforce and other CRM software, I effectively assessed customer relationship management and identified potential leads and sales opportunities. I also contributed to monthly renewals forecasting and collaborated with cross-functional teams to improve processes and productivity.Prior to this, as an Account Services Representative, I established long-lasting relationships with a diverse customer base, including higher education institutions, healthcare organizations, and state government customers. I supported the Sales Team in resolving customer issues, created customized welcome kits for new customers, and maintained accurate account files to ensure seamless operations. Collaborating across departments, I played a vital role in enhancing the overall customer experience.With my expertise in account management, customer service, and process improvement, I am committed to driving success and exceeding client expectations. I am now seeking new opportunities to contribute to a dynamic organization where I can utilize my skills to make a significant impact.

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  Appalachian State University

  Hospitality And Tourism Management