● Pulled data from weekly Google Forms surveys filled out by volunteers and created spreadsheets with the contact information for LGBT elders in need of masks, groceries, and other essentials● Called an average of 10 elders weekly to check-in about their essential needs and general wellbeing● Participated in a new hire orientation training with Fenway Health on HIPAA compliance and cultural sensitivity ● Coordinated weekly Zoom meetings with a team of volunteer callers

● Read and review submissions for picturebooks and novels (young adult and middle grade)● Assist in managing the agency submission inbox● Help sort through slush and send rejection letters

● Answered customer support calls and emails for CIC Health’s covid testing sites in Massachusetts and Connecticut● Assisted customers in accessing test results, booking appointments, and troubleshooting technical issues during test registration● Trained in HIPAA compliance

● Listened to recordings of confidential customer service phone calls and annotated call transcripts for data relevant to Analysis Group research● Evaluated the above calls in surveys, using the annotated transcripts, recordings, and background memos to present data● Collaborated with fellow call coders and research analysts to cross-check the data found on each call.

● Proofread and edited various documents for grammar and style including Attorney Golden’s letters to clients and reports● Drafted and prepared different documents for mailings, which often involved using stamps.com and a courier service● Assembled legal documents supporting court documents while under intense time constraints● Scheduled client appointments and answered phone calls for Attorney Golden● Processed and digitized over one hundred redwells of client files● Trained in ethics for paralegal professionals

● Scheduled computer lab and classrooom reservations for students and faculty of the College of Organizational, Computational, and Information Science at Simmons● Assisted students and faculty with troubleshooting technological problems including issues with presentations on multiple monitors, connectivity, and printer jams● Presented informational sessions on using the Review function on Microsoft Word and hosting conference calls through GoToMeeting● Edited and revised the employee manual in preparation for its transfer to the new department website ● Assisted in web development for the new Drupal site for tracking equipment and recording lab activity● Tracked and assigned to-do lists for ongoing projects of teammates at the Tech Lab using project management systems like AsanaInnovated the Tech lab's documentation of homework assistance in the lab by suggesting the inclusion of course number tags● Tracked and shelved borrowed Tech Lab items (laptops, HDMI cables, and more) borrowed by students and facultyMonitored the Tech Lab inbox consistently ● Delegated more involved hardware issues to the I.T. department on campus, Simmons Technology● Plotted a map of the office on Floorplanner, updated our inventory record, and re-organized the office ● Designed, printed, and laminated signage for lab spaces● Updated the digital signage in lab spaces with information on upcoming events and features of the lab ● Maintained a clean workplace by sanitizing monitors and keyboards as well as wiping down white boards and collecting trash every week

● Compiled bibliography and copyedited chapters of Professor Bergland’s manuscript● Read and copyedited articles submitted to Women’s Studies: An Interdisciplinary Journal (47.3) for clarity, argumentative structure, and cohesion● Wrote a book review of Megan Marshall’s Elizabeth Bishop: A Miracle for Breakfast, which was published in Women’s Studies, Vol. 47, no. 3, 375-376.

● Graded weekly quiz assignments ● Managed attendance records● Observed bi-weekly class meetings for pedagogical training

● Led storytimes of Freedom Trail themed picturebooks with visiting children● Provided daily “elevator pitch” about the significance of the OSMH historic site and answered patron questions● Sold museum admissions and merchandise

I completed a service year with an Americorps tutoring program at the Match High School. As a tutor, I instructed three small groups of students in Algebra every day. I also made weekly phone calls to the parents of my students. As a TA, I led a discussion section for a group of around 20 senior students taking a class at Boston University.

I am primarily a tutor, but I also have a number of secondary and tertiary positions. I assist the 9th grade ELA teacher with a number of tasks. I also help manage homeroom and student transitions to and from classes. As a tutor, I usually provide around 5, 55 minute small group tutorials a day. On Mondays, Tuesdays, and Fridays, I stay an extra hour to help students with homework, and on Saturdays mornings, I give extended tutorials for students in our Saturday Academy program. In these tutorials, I guide students through ACT reading and grammar passages, help students practice with different 10 vocabulary words each week, and provide additional writing instruction. As a teaching assistant, I create vocabulary materials for student homework, tutorials, and quizzes. I differentiate each of these materials for high support and mid support students. I also enter the 9th grade ELA teacher's student behavior points each day and organize student folders according to house and last name. I additionally provide support with grading when needed. In homeroom and class transitions, I monitor student behavior and ensure that the school remains a clean, orderly, and safe space for learning by helping clean the school and by issuing consequences for student behavior.I also make weekly update calls for the parents of half of the students I tutor.

Assisting with the development of an editing tool with a steam of student researchers

Working as an Intern for KoreAM and Audrey Magazine, through UC Berkeley's "externship" program, I edited a directory for the Korean Creative Content Agency, and helped assemble a media kit.