Meredith Britcher, Mba, Cpmsm Email & Phone Number

Provides leadership and operational oversight for the medical-administrative and medico-legal aspects of the Medical Staff Organization.Collaborates with the Chief of Staff, Medical Board, and medical leaders to maintain the responsibilities and functions of the Medical Staff operations while adhering to the requirements of regulatory and accrediting bodies.Educates and directs Medical Staff officers, Department Chairman, Committee Chairman, and other health care professionals of the mechanisms to assess physician and allied health professional performance, as well as identification of potential risks and appropriate disciplinary action. Represents the Medical Staff Organization for all regulatory and accreditation surveys, investigations, and delegated credentialing payer audits.

Provide oversight for the Cecil County Medical Staff Office and all credentialing and privileging functions. Analyze the design of jobs and work processes for the department. Conduct audits of the team’s work for relevant performance metrics and implement appropriate changes to improve efficiency. Assist the Medical Staff Leadership with resolution of administrative and operational problems and assures that the Chief Medical Officer and President are kept apprised of potential issues. Serve as the primary department interface for external managed care entities. Develops and resolves all issues identified in a corrective action plan, manages the analysis of managed care contracts, and assists in the negotiation of contract provisions. Ensures that the provider credentialing processes and policies remain in compliance with the National Committee for Quality Assurance guidelines and contracted health plan directives through completion of required audits. Responsible as the database administrator for the Echo and Cactus credentialing systems. Serve as subject matter expert and data integration specialist on multiple organization projects and initiatives that interface with Echo. Other responsibilities include; running database reports, addressing sanctions, performing global updates, preparing data for benchmark reporting, and supervising all aspects of provider data management. Current special projects include: policy revisions, governance document revisions to create a joint medical staff, the conversion of the Cecil County credentialing database and transition to the Echo database, consolidation and alignment of departmental processes for both the Newark and Cecil County campuses.

Performing all functions for managed care and delegated credentialing, including submission of rosters and annual entity forms, policy revisions, review of contract amendments, and audits; Annual, State, and National Committee for Quality Assurance Accreditation.Assumed responsibilities of System Coordinator for the provider credentialing database, Echo, including application management, custom reporting, data imports, system interface through rapid reporting and automated verification maintenance.Oversee five credentialing specialists who facilitate credentialing and privileging for aprx 2300 providers for the Newark & Wilmington Campuses. Provide twice weekly leadership consultations to Cecil County Medical Staff Office to facilitate the integration of our departments and Cecil County's Medical Staff of apx 300 providers. Lead bi-weekly Process Improvement team meeting with a focus on lean processes and education.Promotes excellent customer service to medical staff leaders & members, hospital administration, and internal and external customers. Work closely with System Access Management, Risk/Legal, HR/Recruitment, Academic Affairs, Medical Staff Leadership Recent projects: Streamlining OIG query process with Compliance team, Implementation of Electronics Prescribing of Controlled Substances, Streamline malpractice insurance process with the newly established in house captive, Enhanced on boarding process with real time documentation dashboard for recruitment, Revisions to Governance documents

Served on Joint Commission Leaders meeting and completed of focused standards assessmentResponsible for ensuring By-Laws compliance with regulatory codesLaunched electronic affiliation verification siteCollaborated with HIM to decrease provider deficiencies and implement new medical record suspension policy

Auburn Ny

Directly responsible for credentialing a Medical Staff of 300 practitioners in accordance with three regulatory agencies: CMS, Department of Health, and Joint Commission. Transitioned paper based office to an Electronic Provider Management Platform, SymplrImplemented orientation and onboarding process for providers and students Executed the Medical Staff marketing and educational seminarsReport directly to the CMO and CEO on provider relations Managed on monthly basis 10 Medical Department meetings, 21 call schedules, and 13 Directorships activity logs.

Auburn Ny

Tracked social media and trending news, corresponded with communications consultant, transcribed Board meeting, promoted ACH services at community events, and managed an intern. Major projects included implementing an Employee Ambassador Program and development of an employee Social Media Policy and Strategy.

Auburn, Ny

Managed the CEO’s schedule and corresponded with community members on the behalf of the CEO. Transcribed all Board and Committee meetings, organized meeting materials through Boardeffect, processed payroll/timecards for employees, and calculated wRVUs for practitioners. In this position I assisted with; contracts, consulting firms, funding, and performance improvement.

Auburn, New York

York, Pennsylvania Area

Summer Migrant Youth Program

York, Pennsylvania Area

Summer Migrant Youth Program

Doctor Of Law - Jd

Activities and Societies: MSBA UB Business Law Fellow 2023-24 American Association for Justice Trial Team 2023-24 Law Scholar - ABA.

Doctor Of Law - Jd

Awarded Dean’s Select Merit Scholarship Attending the Evening Division of Law School while working full time during the day.

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Enrolled part time for one year, transferred to WCUPA to complete degree following a relocation for work.

Certification - Cpcs

Obtained status as a Certified Provider Credentialing Specialist from the National Association of Medical Staff Services

Bachelor Of Arts (B.A.), Psychology And Applied Ethics

Activities and Societies: Mentor for Psychology Peer Mentoring Program Recreation Champions: Volleyball, Soccer