Meredith Copping Email & Phone Number

Perth, Western Australia, Australia

Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth Airport

Daily oversight and management of the Processing WA payroll functionManagement of the procurement and ordering functions for WACoordination of the 20202 uniform and wet weather gear trials for Postal Delivery OfficersCompletion of structural work effort realignment for WA Administrative officersDelivered improved leave management processes

Perth, Western Australia, Australia

-Manage the delivery of major GESB service enhancements-Provide monthly compliance reporting to Trustee ensuring risk analysis is conducted and Preventativeand Corrective measures have been implemented-Manage ongoing relationships with key internal and external stakeholders which include GESB, theATO, various WA State Government Departments and external suppliers- Assist in the governance and implementation of innovative projects-Provide assistance to the business and the GESB client in handling complex member and ministerialenquiries-Ensure complaint acknowledges and responses are provided to members within abatable servicestandard period-Manage Link Group WA Communication Services and Reporting teams which include Marketing,-Member Feedback and Administration Technical specialists

Perth, Western Australia, Australia

-Manage Link Group WA Operational Teams of 62 FTE. Teams include Administration, Member Feedback, Insurance Operations, Retirement Options Service and Simple Advice Specialists-Provide monthly and quarterly reporting to the Trustee-Manage ongoing relationships with key internal and external stakeholders-Manage resourcing and workforce planning for Administration teams-Assist in the governance and implementation of projects-Ensure all abatable service standards are achieved on a monthly and quarterly basis

Perth, Western Australia, Australia

- Manage five teams with a total of 18 FTE. Teams include Technical Specialists Team, Member Feedback, Insurance Claims Consultants, Simple Advice and Retirement Options Specialists- Provide monthly reporting regarding Complaints and escalation report to Member Services Senior Manager and Link Client Partnership Manager, reviewing monthly trends of complaints and analyse both outcomes and potential process improvements- Ensure complaint responses are provided to members within abatable service standard period- Manage ongoing relationships with GESB Client, AIA Australia and Internal Stakeholders - Provide documented monthly one on one discussions and half yearly Performance Review sessions with all team members with a focus on achieving results and professional development- Provide assistance to business and GESB in handling complex member and ministerial enquiries- Maintain a continual programme of coaching, professional development opportunities with the Member Services Team Leaders and Senior Manager- Work with workforce planning to ensure adequate budgeted resourcing is in place

Gesb

-Manage an inbound phone team of 13 consultants- Provide coaching to support consultants with their focus on achieving KPI’s or behaviouralmanagement- Call Monitoring to support development of consultants and identify trends for future training- Attend team sales meeting each week to review team performance and share best practice andsupport team through focus sessions in order to achieve KPIs- Facilitate training sessions as required- Monitoring of inbound call volumes- Provide support to Member Services Consultants requiring escalated call support- Complete 6 monthly success plans to review performance against KPI and set development plans inplace

Perth, Australia

Manage outbound general insurance team. This team's duties were to warm call existing HBF members with the intent to upsell them a product.In this role I also spent a lot of time with marketing refining call to action campaigns and completing market analysis.

Outbound team leader