Meredith Harner Email & Phone Number

New York, New York, United States

Working in a fast-paced environment, I manage all incoming referrals across multiple channels, including phone, ticket system, and email. While providing high-touch customer service, I also ensure streamlined workflows by managing tickets, updating Salesforce, and making connections with clinical staff. Key Achievements:➢ Ranked #2 on team of 40+, resolving 8K+ tickets in 2022.➢ Acknowledged for consistently exceeding service-level agreements (SLAs).➢ Recognized for flexibility, reliability, professionalism, and availability to take on more work on 2022 review.➢ Achieved 100% positive customer feedback in 2022.➢ Ensured customer satisfaction while demonstrating ability to learn quickly by managing customer service inbox for newly acquired mental health app during winddown. Troubleshot technical problems and researched answers to common questions.➢ Improved efficiency for key project by collaborating with project managers to streamline operations.➢ Demonstrated cross-functional communication skills by providing updates and support to diverse stakeholders, including prover network representatives, participants, healthcare member services, and other departments.➢ Enabled efficiency and productivity within fast-paced environment by leveraging cross-training on all service center functions to manage overflow inbound call traffic.➢Translated complex medical and technical information in clear language to diverse stakeholders, including service providers, patients, and caregivers.

New York City Metropolitan Area

By serving as the primary point of contact for customer support emails and managing new account onboarding and activation, I serve as a key resource for the customer. I ensure swift resolution to complex challenges, prioritizing tasks and achieving alignment with customer and internal deadlines. I support accuracy and currency of information by regularly updating core documents.Key Achievements:➢ Demonstrated strong communication and collaboration skills by coordinating with team members to resolve complex issues through research and analysis.➢ Resolved customer concerns and explain payment terms and concepts via email and phone, demonstrating flexibility and professionalism.➢ Positioned organization for ongoing success by tracking and documenting resolutions.➢ Supported daily operations by maintaining a spreadsheet of emails that were urgent and required daily follow-up.

Nashville, Tennessee

I supported efforts to identify physicians with a disproportionate number of patient complaints. Using utmost care and attention to detail, I compiled and reviewed data, especially when handling sensitive patient information.Key Achievements:➣ Identified quality issues using data. Leveraged Microsoft Excel to analyze, record, and review data. ➣ Selected to lead multiple client accounts after being recognized for quality and efficiency.

Nashville, Tennessee

As a Senior Operations Services Specialist, I generated sales quotes, booked packages, and invoiced customers. I leveraged data to identify areas in which to improve accuracy. In addition to focusing on customer needs, I wrote detailed reports of services and reviewed information in various systems for accuracy.Key Achievements:➣ Resolved pricing errors on quotes prior to forwarding to customers. Booked out millions of dollars per month, performing as the highest volume department in the company.➣ Developed a successful team, providing hands-on leadership to accomplish daily goals. Updated training and process guides to boost overall performance and efficiency.