Project-based independent contractor providing instructional and learning experience design services.

Career Consultant and Coach serving the Pittsburgh region.

Serves as a learning and professional development expert to various departments and functions. Developed and facilitated various training programs and talent development initiatives. Example projects include:• Managed several learning programs by leading a collaborative team that developed and facilitated courses related to staff development (health, wellness, stress management, etc.) and leadership development for over 85,000 employees.• Coached leaders on issues facing their teams and provided a wide range of different interventions to improve communication, performance, teamwork, and more.• Built just‐in‐time tools to support managers in promoting a healthy workplace.• Re-designed the performance management process and lead efforts to train staff and leaders on the new program.• Leading member of the change management committee.• Coached executive leaders on public speaking needs.• Facilitated requested workshops and team retreats.

Managed the learning and development program for the entire company, including in-person and virtual classes, tuition reimbursement, licenses/certifications tracking, and an on-site MBA program with Point Park University for staff.• Managed and delivered the yearly employee engagement/satisfaction survey and conducted informational and coaching sessions with leaders, led focus groups with staff.• Led change management courses and initiatives with key stakeholders.• In partnership with executive team, created and implemented performance competencies for all employees – this drove a revamp of our interviewing, hiring, onboarding, and performance management processes and systems.• Managed two temporary employees and coached two administrative assistants through projects.• Created a wide range of new training programs to expand GAI University.• Developed and facilitated leadership development courses.• Directed the company towards using a Learning Management System and assisted with implementation

Conducted training analyses and met with Subject Matter Experts to create new coursework and adapt current courses for the Road Runner Sports University training platform. Act as a project manager for a new Learning Management System (LMS). Created and facilitated a training program for leadership development. • Launched a successful University training platform for the entire company.• Integrated the use of technology and tracking through the LMS for three existing training programs.• Launched a pilot program, including training 70 company leaders in the new system, for a new LMS to house Road Runner Sports University.• Created 16 new leadership development eLearning courses.• Facilitated Train the Trainer sessions for the other Training and Development Specialists and conducted one on one coaching session to help them improve design skills.

*Contract worker (5 months) for the Talent Development department, covering someone's maternity leave.• Support the training and talent development by operating and maintaining the Learning Management System (LMS)• Trouble shoot technology and performance issues in the LMS• Run reports on training participation, job performance, and course completion• Schedule and coordinate all classroom training events

• Provided supervision, coaching, and training to the advising team• Managed a team that administers advising sessions to escalated students by providing quality customer service and problem solving strategies• Screened and hired new employees • Provided training to staff and outside departments on customer service skills, compliance, procedures, mediation, and conflict resolution

• Conducted needs analysis • Used the ADDIE model to analyze, design, develop, implement, and evaluate programs• Facilitated classroom and virtual classes on a variety of topics. Some examples include: customer service skills, job performance, HR related procedures, compliance, software applications, internal processes, leadership, staff development, and federal regulations• Provided one-on-one coaching and feedback to employees • Helped staff create professional goals and action plans • Measured effectiveness of trainings and impact on trainees• Involvement with company wide initiatives• Trained and mentored other trainers• Maintained a Learning Management System (LMS)• Created and maintained of virtual classrooms, online tutorials, job aids, standard operating procedure documents, and training manuals