Meredith Lyons, Otr/L Email & Phone Number

Acting as the post-go-live consultative partner and trusted advisor to our strategic and enterprise clients, and is responsible for the retention, expansion, and advocacy of an assigned book of business. > Held accountable for ensuring adoption, retention, and demonstrating and articulating the value of our SaaS cloud platform, while driving customer engagement and adoption. > Understanding the client's business goals and advocating on their behalf by proactively identifying risk(s) and collaborating internally to deliver solutions. > Currently managing accounts with multi-million ARR and have generated tens of thousands in qualified upsell opportunities for these accounts. > Proven track record of improving the relationship of these accounts within our larger company as a whole and have led clients from being on a churn list to referenceable in a matter of a few months. > Driving data focused conversations to reinforce ROI of current solutions through ABRs, QBRs and recurring meetings.

Acting as the post-sale consultative partner and trusted advisor to our clients, and responsible for the retention and advocacy of an assigned book of revolving business for the initial 3 months after go-live. I am the primary relationship owner between our customers and internal stakeholders, and a key member of our Customer Success organization. Accountable for articulating the value of our SaaS cloud platform, while driving customer engagement and adoption. Understand the customer’s business goals and advocate on their behalf by proactively identifying risk(s) and collaborating internally to deliver solutions and identify appropriate upsell opportunities.

Providing clinical assessment and assisting with the onboarding of patients referred to acute rehab and home health services. Establishing and fostering relationships with referring facilities, physicians and staff to partner and assist with a seamless transition to post acute services. Developing and growing territory with an increase in referrals based on building lasting relationships with referral sources. A subject matter expert to staff, patients and families in the process of the continuum of care for healthcare services.

Subject matter expert. Featured author for senior interest articles. Bookkeeping inclusive of time tracking, expenses, and tax responsibilities.Manage vendor relationships.Sales consultant.Responsible for marketing, business development, and new client acquisition.-Successful problem resolution between clients and vendors.-Identifying customer needs with appropriate solutions to achieve desired outcomes.-Order processing.-Organize and lead customer education events.

Responsible for assessment and treatment of patients in the home for home health therapy, assisted living facilities, and outpatient therapy provided to patients in their home as well as in a clinic.-Specialize in treatment of cognitive disorders such as TBI, Concussion syndrome, CVA, and Dementia.-Managing a dynamic schedule with patients throughout the territory.-Supervision of occupational therapy assistants and managing multiple caseloads in multiple locations and agencies.-Focused on holistic view of patient needs and helping to form new habits to assist with positive lasting change.-Mastering various software programs, systems, and processes of multiple referring agencies.-Tasked to learn new EMR software solutions, train internal staff on new EMR software, and associated agencies’ procedures.-2019 “Rockstar Award” recipient for overall excellence and a leader in documentation.

Owner and COO of a driving rehabilitation company that provides comprehensive driving evaluations throughout Maryland. -Development of policies and procedures to establish a successful program.-Coordinate with marketing to help market evaluations through multiple channels, including health fairs, -vendor relationships, speaking engagements, and assisting with developing the website.-Frequent speaking engagements as an expert in the field with the community and healthcare partners. -Consultations with other healthcare members to provide education and training.-Contributing writer to community groups and organizations nationwide. -Training supplemental staff to improve flow of patient care.-Recruiting and training additional driving rehab specialists. -Developed and instructed specialists on a multi day education course.-Manage vendor relationships.

Speaking/Presentation Events5/19/2013“Driving and Beyond” Asbury Methodist VillageOlder driver symposium sponsored by the Montgomery County Dept of aging. 9/9/13“What is Driving Rehab and Who is a DRT”Optometrist office of Dr. Green and Dr. Zeller in Bethesda, MDPresentation provided to group of optometrists in Montgomery County as an education event for information on driving evaluations9/11/13“Safe Driving Tips”Edenton Retirement Village, Frederick, MDCommunity event focused on driving tips to maintain safety with older adult drivers.11/9/13“The Basics of Administering a Behind-the-Wheel Evaluation”Baker Rehab Group outpatient clinic at Edenton Retirement Village, Frederick, MDCEU course for occupational therapists/ driving rehab therapists who wish to learn how to begin providing behind-the-wheel evaluations. 4/5/14“Safety for the older Driver”Catonsville Senior Center, Catonsville, MDCaregivers Mini Conference for family caregivers of older adults. Community event. 7/22/14“Driving Miss Daisy”NeuroMatters with Dr. Brinkmanwww.voiceamerica.com/episode/79163/driving-miss-daisyLive podcast about older driver safety.12/2/14“Defining the Problem”Older and Medically at Risk Drivers CEU course for social workersSocial Worker CEU course hosted by the MVA in Rockville, MD1/28/15Bright Focus Chat, “Safety and the Older Driver”http://www.brightfocus.org/macular/resources/audio.html#chatsNationwide live program with question/answer session. 150+ listeners on the line

Rockville, Md

-Co-developed and implemented the driver rehabilitation program, including comprehensive driver evaluations and training with adaptive equipment.-Developed and implemented a vision rehabilitation program and coordinated with neuro-optometrists in vision therapy-Served in a leadership role, including facilitating monthly discipline-specific and leadership meetings for the Outpatient Department and the hospital as a whole. -Co-developed an instrumental activity of daily living assessment, as well as implemented and trained the assessment in the department.-Co-developed a guideline for treatment of the hemiparetic upper extremity.-Conducted orientation and training of new staff. -Student Supervisor.-Recipient of multiple “WOW” awards for distinguished service.

Speaking/Presentation events11/3/2009"Indications and Steps in Obtaining a Driving Assessment"Live and recorded phone conference for National Capital Area Alzheimer's AssociationPart of Tuesday Telephone Talks for families caregivers and individuals concerned with brain health and dementia3/1/2010“Lookin' Out for You: On the Road to Safe Driving. How's Your Driving?"Asbury Methodist Village, Gaithersburg, MDPart of a 5 week series to community members to provide education on recognizing and addressing physical and cognitive impairments that could contribute to safety issues on the road. 3/5/2010Adaptive Driving PresentationDamascus High School, MDAdaptive driving demonstration and presentation to the high school automotive trade foundation students8/1/2010General information regarding driving rehabilitationWFMD Radio Station, Frederick, MD on "You Auto Know" with Dave SerioDriving evaluations, adaptive driving and MD MVA requirements11/5/2010Adaptive Driving PresentationSeneca Valley High School, MDAdaptive driving demonstration and presentation to the high school automotive trade foundation students2011Adaptive Driving PresentationEinstein High School, MDAdaptive driving demonstration and presentation to the high school automotive trade foundation students4/16/11Instrumental Activities of Daily Living Assessment and Training in the Outpatient Setting: The Multifaceted Instrumental Activities of Daily Living Performance AssessmentAOTA National Conference, PhiladelphiaPoster Presentation (MIPA) on the IADL assessment tool5/19/2011"Driving After Stroke"Johns Hopkins University, Montgomery County Campus2011 Stroke Symposium put on by Adventist Rehabilitation Hospital of MD and the Montgomery County Stroke Assoc.; presentation part of the community track.

Washington, District Of Columbia, United States

Primarily responsible for treatment in the Outpatient Therapy Department. Responsibilities included assessment and treatment of outpatients, acute, acute rehab, as well as Metro Access evaluations for ADA transit. Typical assessments included, but were not limited to, the use of goniometer, dynamometer, pinch meter, sensory perception, ADL status, and both circumferential and volumetric measurement of edema. Primary diagnoses included cerebrovascular accidents, rotator cuff, and carpal tunnel, various fractures of the hand and wrist, arthritis, herniated discs, upper extremity amputees, RSD, and gunshot wounds. Gained experience in splinting and modalities through various treatments.

Gaithersburg, Maryland, United States

Responsibilities included assessment and treatment of subacute and nursing home residents. Diagnoses included Parkinson’s disease, brain injury, hip and knee replacements, and cerebrovascular accidents.