 Develop, manage and direct a new First Year Experience unit within a new Office for Student Success to support university goals of improved graduation, retention and time to degree rates.  Provide departmental leadership as part of the Office for Student Success director team. Participate in long range strategic planning, marketing, program evaluation and assessment, and budgets.  Develop and implement the Hullabaloo U first year seminar program.o Manage 500+ sections on three campuses.o Develop and implement training and professional development for instructors and peer mentors.o Create curriculum grounded in high impact strategies and active learning pedagogy. Hire, train, supervise and evaluate 1 program coordinator and 1-2 graduate practicum students. Collaborate with campus-wide partners to align programs and communication strategies to best support first year student success. Oversee budget and fiscal operations of the unit.

 Oversaw and provided leadership to the program areas of New Student and Family Programs (NSFP), Health Promotion (HP), Off Campus Student Services (OCSS) and Marketing.  Served as the NSFP representative as needed for University level committees and taskforces. Represented and provided advocacy for NSFP at the Vice President and Provost Office level. Convened task forces as needed. Provided departmental leadership as part of the Offices of the Dean of Student Life administrative team. Participated in long range strategic planning, program evaluation and assessment, and budgets.  Oversaw the hiring, training, supervision and evaluation of 2 coordinators, 2 administrative assistants, 2 graduate assistants and student employees. Indirect supervision for up to 7 other full-time staff and 4 graduate assistants. Coordinated the development, creation and distribution of departmental marketing, education and informational publications and materials through print, digital and social media.  Provided oversight to the NSFP, HP, OCSS and Marketing area budgets totaling nearly $3,000,000 annually. Developed/sustained collaborative partnerships with a variety of campus offices including Academic Affairs, Student Affairs and auxiliary services.

 Provided vision and oversight for the Office of New Student & Family Programs in order to facilitate the success of new students through their first year at Texas A&M.  Coordinated the planning and implementation of the New Student Conferences (NSC) (20, 2-day new student orientation sessions for approximately 800 students and 1200 family members per session); responsible for program development and preparation and overall conference logistics and assessment. Supervised a high-functioning team of 2 associate coordinators, 2 assistant coordinators, 2 graduate assistants, an administrative assistant and numerous student assistants. Managed multiple program area budgets totaling approximately $1,000,000 annually; developed and implemented a plan to secure sponsorships and advertising, totaling ~$50,000 annually. Participated in staff on-duty rotation for supervision at NSFP events; managed escalated situations, demonstrated advanced problem-solving, motivation, customer service and conflict management skills. Oversaw the preparation of several comprehensive publications (print and digital) including the New Student Handbook, conference schedules, various newsletters, videos and the newaggie.tamu.edu website.  Provided oversight and support for all office programs and major events including Howdy Week: Aggieland’s Week of Welcome and Family Weekend including program preparation, implementation and logistics. Served on departmental and university-wide committees and task forces including the Orientation Oversight Committee, First-year Task Force, and chaired the New Student Conference Committee. Advised the volunteer Aggie Orientation Leader Program (AOLP), comprised of 95 orientation leaders and 16 executive team members.

 Assisted with the coordination, planning and implementation of the New Student Conferences (NSC) (20, 2-day new student orientation sessions for approximately 800 students and 1200 family members per session) Oversaw the preparation of several publications (print and digital) including the New Student Handbook, conference schedules, various newsletters, videos and the newaggie.tamu.edu New Student Conference website.  Supported all office programs and major events including Howdy Week: Aggieland’s Week of Welcome, First-year Photo Project, Aggie Family Programs, Mentors, Family Weekend, New Family Welcome and the Aggie Orientation Leader Program including program preparation, implementation and logistics. Advised the volunteer Aggie Orientation Leader Program (AOLP), comprised of 95 orientation leaders and 16 executive team members.o Developed and implemented executive team training and leadership curriculum.o Assisted executive team in creation and implementation of orientation and welcome week programs.o Assisted executive team with recruitment, interviews, selection and training of orientation leaders.o Developed and implemented member learning outcomes and a comprehensive assessment plan.o Managed the organization’s fundraising and financial processes (total yearly budget: $80,000).  Created and implemented a new year-long success series program, Amplify, for students in transition.o Developed relationships with campus-wide partners for support of and participation in the program.o Created and implemented full-scale marketing plan including logo, brand, marketing pieces and website.o Created and implemented comprehensive assessment plan to document the needs of our students in transition and the learning outcomes of the program.