Meredith Marion Email & Phone Number

Nashville, Tn

-Manages and coordinate catering and conference service activities, services, and client specifications to deliver smooth execution of executive meeting and tour group functions and events requiring food and beverage services.-Manages room blocks and coordinate the collection of attrition for groups with the Reservations and Accounting departments.-Develop and distribute communications relating to planning and execution of group functions, including, but not limited to group resumes, banquet event orders, and room sets according to established guidelines.-Provides accurate group revenue and expense forecasts according to established guidelines.-Manages and distributes function and event changes to operating departments during function execution.-Monitors client specifications to promote smooth execution and client satisfaction.

Nashville, Tennessee

- Serve as Convention Floor Manager for multi-million dollar conferences, with over 30,000 attendees, by working directly with the client upon arrival and their on-site floor manager for the duration of the conference- Act as liaison and main point of contact between the hotel and the client to ensure all aspects of the convention program are executed properly while also ensuring any changes are communicated and fulfilled promptly- Work to continually improve customer service by integrating obtained feedback and using personal judgment to enhance the client experience- Verify on-site delivery of hotel products and services according to the conference group expectations as well as respond to and handle guest problems and/or complaints

Nashville, Tennessee

-Serve as primary contact for VIP / Celebrity guests during their stay-– personally manage their experience to ensure repeat business -Interact with high-profile guests / speakers with widely varying needs – frequently requiring out-of-the-box solutions-Maintain an effective flow of information between Convention Services, Group Housing, Rooms Division, and Sales. -Complete a daily checklist based on the office needs and send reports to management-Assist Celebrity Services Department in transitioning to new systems such as FSPMS and MARSHA

Nashville, Tennessee

- Greets guest and processes hotel registration- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes- Assist guests with any requests or concerns in a friendly, helpful, and prompt manner.- Maintain an effective flow of information between guests, management, and internal departments.