Vanuit mijn rol als Beleidsmedewerker kwaliteit en medicatieveiligheid in het Rode Kruis Ziekenhuis heb ik waardevolle ervaring in de zorg opgedaan en kunnen bijdragen aan de missie en visie: veilige, effectieve, doelmatige en klantgerichte farmaceutische zorg, van kliniek tot polikliniek en in de regionale zorgketen. Naast kwaliteit bewaking binnen de klinische en poliklinische apotheek zijn overige taken: • Verantwoordelijk voor de ziekenhuisbrede Commissie Medicatieveiligheid.•… Show more Vanuit mijn rol als Beleidsmedewerker kwaliteit en medicatieveiligheid in het Rode Kruis Ziekenhuis heb ik waardevolle ervaring in de zorg opgedaan en kunnen bijdragen aan de missie en visie: veilige, effectieve, doelmatige en klantgerichte farmaceutische zorg, van kliniek tot polikliniek en in de regionale zorgketen. Naast kwaliteit bewaking binnen de klinische en poliklinische apotheek zijn overige taken: • Verantwoordelijk voor de ziekenhuisbrede Commissie Medicatieveiligheid.• Aansturing en voorgang bewaking van werkgroepen die zich bezighouden met ICT en robotisering, ontwerp en inrichting medicijnkamers, medicatieoverdracht van en naar de eerstelijn.• Auditing op het gebied van medicatieveiligheid.• Een adviserende en coördinerende rol m.b.t. medicatieveiligheid • Maak deel uit van de DIM commissie van de apotheek (DIM = Decentraal Incident Melden) Show less

Managing a team responsible for compiling and assessing of business credit cards.Main tasks To develop a self supporting team using the lean six sigma and agile methodology; quality assurance; coaching; planning; recruitment; compliance management and complaint handling

Managing a customer service team of ~55 employees. Within this role I am responsible to maintain predetermined qualitative, quantitative and commercial targets within the department. In order to realize this I periodically coach the staff and take place in projects concerning optimization of work processes. Within these project I use data mining and meetings with different parties within the organization to clarify problems and advice. My function also involves recruitment of employees… Show more Managing a customer service team of ~55 employees. Within this role I am responsible to maintain predetermined qualitative, quantitative and commercial targets within the department. In order to realize this I periodically coach the staff and take place in projects concerning optimization of work processes. Within these project I use data mining and meetings with different parties within the organization to clarify problems and advice. My function also involves recruitment of employees, primary complaints handling and telephonic customer loyalty Show less

Tasks: Telephonic handling of lost or stolen credit cards Determine possible fraud

Handeling telephone calls of clients with questions on- the use of the credit card- the statement- the isurances on the card- the use of our webaccount

The objective of my research was to give insight in the reimbursement requirements and legislation within the Netherlands and Germany in order to translate them in reimbursement services. This required extensive literature research in order to disclose the different rules and regulations of reimbursement dossiers in the Netherlands and Germany. The interviews and surveys provided more in depth information on the factors that influence the ability of providing reimbursement services and the… Show more The objective of my research was to give insight in the reimbursement requirements and legislation within the Netherlands and Germany in order to translate them in reimbursement services. This required extensive literature research in order to disclose the different rules and regulations of reimbursement dossiers in the Netherlands and Germany. The interviews and surveys provided more in depth information on the factors that influence the ability of providing reimbursement services and the possible role Xendo can fulfill concerning reimbursement services. Skills: During this internship I needed to address my communicative skills, work independently, show endurance, and be pro activeEnd product: Advisory report including the perception of 7 highly ranked pharmaceutical companies (situated in the Netherlands and Germany) on hurdles of the application of reimbursement dossiers and the (possible) role of a consultant. Show less

Writing an advisory report on the feasibility to develop an orphan medicinal product of a high potential new drug. The main objective was to identify which gastro intestinal diseases would be the best option and to clarify the rules and regulations associated with drug development. With the use of literature research, interviews, questionnaires and organizing meetings I was able to identify the gastro intestinal diseases with the higest potential. A more indept research was done to get more… Show more Writing an advisory report on the feasibility to develop an orphan medicinal product of a high potential new drug. The main objective was to identify which gastro intestinal diseases would be the best option and to clarify the rules and regulations associated with drug development. With the use of literature research, interviews, questionnaires and organizing meetings I was able to identify the gastro intestinal diseases with the higest potential. A more indept research was done to get more insight in the advanatages and disadvantages of the diseases. The literature research reveiled the (possible) competitors and the potential market. The interviews with specialist within the field of the disease showed the potential support and the needs regarding the treatment of the disease.Based on the results of this research several recommendations were made.With this report Winclove was able to decide whether to persue in the development of a medicinal product and for what disease. Show less

Department: Experimental NeurophysiologySubject: Comparison of the morphology and electrophysiology between wild type mice and mice with the Fragile X syndrome. The complete research was published in 2007: Increased Threshold for Spike-Timing-Dependent Plasticity Is Caused by Unreliable Calcium Signaling in Mice Lacking Fragile X Gene Fmr1 Neuron, Volume 54, Issue 4, Pages 627-638, cited: 13 R. Meredith, C. Holmgren, M. Weidum, N. Burnashev, H. Mansvelder