Headquartered in beautiful Pocahontas County, WV, Mountain Life, LLC is a full-service association management firm and real estate brokerage that adheres to the highest standards of professional conduct and provides superior customer service for each and every client.

Florida Life, LLC is a Real Estate Brokerage and Association Management Firm serving Florida's Emerald Coast from Apalachicola to Navarre, FL.

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.•Manages resident’s relationships to ensure residents retention and a high level of service including timely and complete resolution of residents concerns, coordinating special services and requests and conducting formal and informal inspections.•Ensures property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects.

• Supervise the scheduling and track bookings for rental units, maintain and update computer operating system. Train guest services associates to use reservation systems and to follow all procedures and rental protocols. Supervise guest service associates.• Insure housekeeping supervisor and staff follow cleaning procedures and protocol; supervise and schedule housekeepers. Maintain records of cleanings. • Prepare and assign priority to maintenance schedule; track costs to be paid by unit owner or by guest, process maintenance and repair billing to owners. Coordinate with CAM and maintenance staff to insure that all projects are performed in a timely manner and satisfactorily. • Record and track income, expenses, and occupancy of each rental unit. Generate monthly statements to be sent to unit owner. Provide BOD with all requested reports in a timely manner, including P&L statements of rental program. Maintain reports of all unit expenses including cleaning, repairs, replacement and maintenance. Bill to owners the appropriate costs incurred by unit. • Coordinate availability of unit with owner and inform owner of necessary or desired improvements or updates in writing; manage and coordinate out of service maintenance with owner; keep owner informed of progress.• Participate as a contributing, non-voting member of the Rental Committee and work with the Rental Committee to develop strategies to improve the rental program including all advertising and promotion; lead development and implementation of approved strategies. Coordinate and implement approved special rental packages and special in-house events.• Develops all rental budgets, seeking recommendations from the Rental Committee and approval by the Board of Directors. Implements and manages rental budgets. • Attend all Board meetings and annual owner meetings and functions and makes recommendations to the Board as needed.

• Directly responsible for all Guest Services Associates. Assisted Guest Service Associates in satisfying guest requests and ensuring prompt satisfaction.• Maintained a positive working relationship and open line of communication with fellow coworkers and guests to ensure high levels of customer satisfaction• Coordinated and verified property management information and oversee the compilation of weekly reservations and occupancy statistics. • Hired, trained and retained associates for all supervised departments.• Provided guidance and assistance to Guest Services team members. • Ensured adequate staffing levels for all departments. Coordinated schedules, payroll and expenses to meet or fall below budget.• Provided evaluations, coaching and development for Guest Services team members. Created and implemented training and development plans.• Prepared annual Guest Services Department budget and managed expenses within budget guidelines.• Monitored guest satisfaction processes and respond to guest concerns and inquiries.• Was proactive by providing hands-on support during peak business times.

As a Guest Service Agent, I was responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.